Beyond Philosophy is a leading global customer experience consultancy dedicated to helping organizations create deliberate, emotionally engaging customer experiences that drive value, reduce costs and build competitive advantage. Discover more about what customer experience really means

Employee Engagement Training Course

How to Become TripAdvisor’s No.1 UK Attraction

Do you ever wonder what it takes to become No. 1 on TripAdvisor? Register today for this fantastic webinar presented by Bob Downie, Chief Executive, the Royal Yacht Britannia, who will tell you how.Find Out More
Customer Experience - Emotional Signature

How to Improve Your Customer Experience Strategy

What are the seven key strategic questions critical to improving your customer experience strategy? A solid strategy is the foundation of a successful customer experience design program. Start defining your Customer Experience strategy today! Find Out How

Examining Consumer Psychology: How to Influence Customer Decisions

Understanding How Customers Make Decisions. Introducing Professor of Consumer Psychology Ryan Hamilton, Emory University. More
CEMtraining_home

Foundation Customer Experience Management Certification Program

Our new improved Foundation Customer Experience Management (CEM) Certification Program has been developed and refreshed to incorporate the additional learning content required in this ever changing marketplace.More

As customer experience consultants we’ve worked with some of the world’s leading brands. Here are just a few examples…

  • yw_home_01
  • Virgin-Mobile
  • Aflac_Color
  • Allianz
  • Amex
  • Assurant1
  • AT&T
  • Avios
  • Aviva_Company-logo_1928
  • Avnet
  • baloise_insurances
  • barclaycard
  • Bgas
  • capital_one_logo
  • CAT
  • Churchill
  • dell
  • Direct-Line
  • RSA
  • Eon
  • Etislat
  • Fedex
  • Firemans-fund
  • ibm-logo
  • lilly
  • Logo-Du
  • Maersk-Line
  • McKesson-Logo-Large-2012
  • Memorial-Hospital
  • Merck
  • microsoft-logo
  • MVideo-1
  • nav_natwest_logo
  • overbury
  • Pfizer
  • philips-logo
  • Progressive-1
  • RBC_logo
  • RBS
  • Roche
  • sky
  • skybet_ad
  • Standard-Charter-bank
  • thames_water
  • tmobile_logo
  • TNT
  • Turkcell

Customer Experience Case Studies
  • Maersk Line

    How Maersk Line improved their Net Promoter score from -10 to +30.More
  • Memorial Hospital System

    How Memorial Hospital became a beacon of patient satisfaction excellence? More
  • Morgan Sindall FitOut

    Find out how organizations can improve their customer experience. More
  • Aviva

    How to start a company-wide initiative to improve customer experience. More