Beyond Philosophy is a leading global customer experience consultancy dedicated to helping organizations create deliberate, emotionally engaging customer experiences that drive value, reduce costs and build competitive advantage. Discover more about what customer experience really means

Employee Engagement Training Course

How to Become TripAdvisor’s No.1 Attraction

Do you ever wonder what it takes to become No. 1 on TripAdvisor? Register today for this fantastic webinar presented by Bob Downie, Chief Executive, the Royal Yacht Britannia, who will tell you how.Find Out More
Customer Experience - Emotional Signature

How to Improve Your Customer Experience Strategy

What are the seven key strategic questions critical to improving your customer experience strategy? A solid strategy is the foundation of a successful customer experience design program. Start defining your Customer Experience strategy today! Find Out How

Foundation Customer Experience Management Certification Program

Run by Beyond Philosophy experts, the new improved online Foundation Customer Experience Management (CEM) Certification Program, run over a series of 7 live webinar sessions, has been developed and refreshed to incorporate the additional learning content required in this ever changing marketplace. More

Naïve to Natural – How Customer Centric are You?

Beyond Philosophy is experienced in helping organizations move from an inwardly focused organization to one that considers not just the short term gain but also considers the implications on the customers, the impact on their loyalty and the long term impact on the bottom line. More

As customer experience consultants we’ve worked with some of the world’s leading brands. Here are just a few examples…

  • yw_home_01
  • Virgin-Mobile
  • Aflac_Color
  • Allianz
  • Amex
  • Assurant1
  • AT&T
  • Avios
  • Aviva_Company-logo_1928
  • Avnet
  • baloise_insurances
  • barclaycard
  • Bgas
  • capital_one_logo
  • CAT
  • Churchill
  • dell
  • Direct-Line
  • RSA
  • Eon
  • Etislat
  • Fedex
  • Firemans-fund
  • ibm-logo
  • lilly
  • Logo-Du
  • Maersk-Line
  • McKesson-Logo-Large-2012
  • Memorial-Hospital
  • Merck
  • microsoft-logo
  • MVideo-1
  • nav_natwest_logo
  • overbury
  • Pfizer
  • philips-logo
  • Progressive-1
  • RBC_logo
  • RBS
  • Roche
  • sky
  • skybet_ad
  • Standard-Charter-bank
  • thames_water
  • tmobile_logo
  • TNT
  • Turkcell

Customer Experience Case Studies
  • Maersk Line

    How Maersk Line improved their Net Promoter score from -10 to +30.More
  • Memorial Hospital System

    How Memorial Hospital became a beacon of patient satisfaction excellence? More
  • Morgan Sindall FitOut

    Find out how organizations can improve their customer experience. More
  • Aviva

    How to start a company-wide initiative to improve customer experience. More