Beyond Philosophy is a leading global customer experience consultancy dedicated to helping organizations create deliberate, emotionally engaging customer experiences that drive value, reduce costs and build competitive advantage. Discover more about what customer experience really means

Employee Engagement Training Course

Employee Engagement Training Course

Employees are a critical constituency for helping optimize customer experiences and downstream customer behavior. Just as it's essential to build rational and emotional bonds with customers, it is equally important with employees.Find Out More
Customer Experience - Emotional Signature

How to Improve Your Customer Experience Strategy

What are the seven key strategic questions critical to improving your customer experience strategy? A solid strategy is the foundation of a successful customer experience design program. Start defining your Customer Experience strategy today! Find Out How
Customer Experience - Emotional Signature

Measure the Value of Emotions in Your Customer Experience Using our Emotional Signature®

Over 50% of a customer’s experience is about how a customer feels, but which emotions drive or destroy $$$ in a customer experience? Find out how our Emotional Signature® Model measures the value delivered by specific emotions for your organization! More
CEMtraining_home

Foundation Customer Experience Management Certification Program

Our new improved Foundation Customer Experience Management (CEM) Certification Program has been developed and refreshed to incorporate the additional learning content required in this ever changing marketplace.More

As customer experience consultants we’ve worked with some of the world’s leading brands. Here are just a few examples…

  • yw_home_01
  • Virgin-Mobile
  • Aflac_Color
  • Allianz
  • Amex
  • Assurant1
  • AT&T
  • Avios
  • Aviva_Company-logo_1928
  • Avnet
  • baloise_insurances
  • barclaycard
  • Bgas
  • capital_one_logo
  • CAT
  • Churchill
  • dell
  • Direct-Line
  • RSA
  • Eon
  • Etislat
  • Fedex
  • Firemans-fund
  • ibm-logo
  • lilly
  • Logo-Du
  • Maersk-Line
  • McKesson-Logo-Large-2012
  • Memorial-Hospital
  • Merck
  • microsoft-logo
  • MVideo-1
  • nav_natwest_logo
  • overbury
  • Pfizer
  • philips-logo
  • Progressive-1
  • RBC_logo
  • RBS
  • Roche
  • sky
  • skybet_ad
  • Standard-Charter-bank
  • thames_water
  • tmobile_logo
  • TNT
  • Turkcell

Customer Experience Case Studies
  • Maersk Line

    How Maersk Line improved their Net Promoter score from -10 to +30.More
  • Memorial Hospital System

    How Memorial Hospital became a beacon of patient satisfaction excellence? More
  • Morgan Sindall FitOut

    Find out how organizations can improve their customer experience. More
  • Aviva

    How to start a company-wide initiative to improve customer experience. More