| Customer Experience Blog | ||
WIRED’s Chris Anderson & Malcolm Gladwell go head-to-head
Author: Colin Shaw
I enjoyed reading about the continuing debate between Chris Anderson, author of FREE, and Malcolm Gladwell over the development of the Freemium economy.
“Anderson argues for the idea of freemium, where the few subsidize the many. In addition to ad-supported free content, Anderson argued that a free content economy will create an opportunity to [...]
Author: Colin Shaw
Through the power of Twitter, we have managed to gain a first hand insight into the Vodafone Customer Experience. One of the people I follow, @Tive, tweeted about a blog post he had written documenting his experience with Vodafone when looking to switch over to them for the iPhone 4. I thought it [...]