About Beyond Philosophy
Founded in 2002 by customer experience author and thought leader Colin Shaw and business partner David Ive, Beyond Philosophy has since become a leader in helping organizations to create deliberate, emotionally engaging customer experiences that drive value, reduce costs and build competitive advantage.
The company specializes in strategic consultancy services, custom research, training and education. Beyond Philosophy has pioneered new, proprietary methods for analyzing both the rational and emotional sides of the customer experience.
We are proud to have written four of the best selling books on customer experience. Our customer cxperience books are sometimes thought as CRM books. Customer experience provides a more holistic approach and encompasses many aspects appearing in customer service books.
Delivering a quality customer experience that touches on an emotional level will not only increase the odds that this customer has lifetime value but that the customer will remain loyal in the future.
If the customer does not feel connected and valuable to the company or if the bond between the customer and company has not been nurtured, the customer is likely to go elsewhere for his needs. Additionally, if a critical episode is handled poorly, chances are that the customer will terminate the business relationship.
Beyond Philosophy and its leadership have written and published four internationally bestselling books:
Building Great Customer Experiences, by Colin Shaw and John Ivens (ISBN-10:
1403939497; ISBN-13: 978-1403939494)
The DNA of Customer Experience: How Emotions Drive Value, by Colin Shaw (ISBN-10:
0230500005; ISBN-13: 978-0230500006)
Revolutionize Your Customer Experience, by Colin Shaw (ISBN-10: 140393603X; ISBN-
Customer Experience: Future Trends and Insights, by Colin Shaw, Qaalfa Dibeehi and
Steven Walden (ISBN-10: 0230247814; ISBN-13: 978-0230247819)
The books are available through the company’s website or through any bookseller.
Beyond Philosophy Global Headquarters are based in Tampa, Florida, USA
550 North Reo Street
Toll Free: +1 866-649-6556
Outside USA: +1 914-301-3293
International Contact Numbers
London, United Kingdom
Tel: +44 (0) 207 993-4318
Tel: +61 (0) 2-86078980
Johannesburg, South Africa
Tel: +27 (0) 10-5008056