Press Kit

Colin Shaw
Founder and CEOColin Shaw founded Beyond Philosophy™, a pioneering global customer experience consultancy
with offices in London and Atlanta, in 2002. He serves as the company’s CEO and
has authored four international bestsellers on the subject of customer experience.
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Qaalfa Dibeehi
Chief Operating and Consulting OfficerQaalfa Dibeehi is Beyond Philosophy’s chief operating and consulting officer.
He is a customer-centric business transformation specialist
with more than 20 years of expertise in the customer experience space.
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Steven Walden
Senior Head of Research and ConsultingSteven Walden joined Beyond Philosophy in 2005 and was appointed senior head
of research and consulting in 2007. Steven bridges the gap between
academia and practical application of customer experience management tactics.
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Beyond Philosophy Corporate Backgrounder