Achieving Patient Experience Excellence Through Cultural Transformation June 28 Webinar
Qaalfa Dibeehi, Chief Operating & Consulting Officer, Beyond Philosophy and Rhonda Dishongh, Director of Customer Experience Design, Memorial Hermann Hospital System, are to share insights highlighting the key ingredients to building sustainable and growing patient experience excellence & how to create a culture that keeps excelling and innovating.
Beyond Philosophy, the leader in helping organizations to create deliberate, emotionally engaging customer experiences, today announced a webinar (held at the Beryl Institute of Patient experience Conference 2012) focusing on key aspects of culture change and what leaders need to do (and to avoid) in order to create the cultures they desire.
Memorial Hermann Health System (MHHS) offers a wide array of therapies and treatment options for cancer patients, but found itself needing to do more with fewer resources. Its patient satisfaction scores were stagnant. Furthermore MHHS assumed management of a hospital that had a consistent 30 year poor performance track record. It needed to change the culture of that hospital and used Patient Experience as the foundation for that transformation.
Rhonda Dishongh applied the same principles she learned from Qaalfa Dibeehi and Beyond Philosophy when MHHS needed to improve its patient experience by differentiating its cancer treatment services, increase the ratio of insured cancer patients, and position its services as number one for the treatment of routine cancers. MHHS, with Beyond Philosophy, conducted research and important insights were translated into an actionable and sustainable patient-centered initiative that significantly improved patient satisfaction scores.
This is your opportunity to listen to the story and take away action points for your own organization.
Attendees of the webinar will learn:
- What the key aspects to achieving patient experience excellence are.
- What the management’s role is, in driving patient experience excellence?
- How to recognize if you are on the right track or not, to building a patient centric culture.
Those interested in further information or webinar registration are invited to visit: https://www3.gotomeeting.com/register/346795774