Author: Michael Lowenstein
Tagged: CEO, consultants, consumer behaviour, customer, customer behavior, Customer Behaviour, customer centricity, customer emotions, customer engagement, Customer experience, customer experience books, customer experience industry, customer experience management, Customer Experience Program, customer experiences, Customer Loyalty, Customer Management, Customer Mirrors, customer research, customer retention, customer satisfaction, Thought Leadership,
Date: 28 Jul 2014
Chasing an Elusive Trust Rabbit: Target’s Problems in Canada
To say that retailing giant Target has had challenges in its foray into Canada markets, all of which have undermined consumer trust, is, if anything, an understatement. Goodwill created in advance of its store openings has all but vanished. The compa...
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Chasing an Elusive Trust Rabbit:  Target’s Problems in Canada
Recent Blog Posts
Southwest Employees Know How to Add Fun to the Customer Flight Experience—for FREE!
25
Jul
Southwest Employees Know How to Add Fun to the Customer Flight Experience—for FREE!
Southwest Airlines knows how to make a boring speech fun. Best of all it doesn’t cost a dime. Recently featured on CNN...
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Posts
Chasing an Elusive Trust Rabbit: Target’s Problems in Canada
To say that retailing giant Target has had challenges in its foray into Canada mark...
More
Southwest Employees Know How to Add Fun to the Customer Flight Experience—for FREE!
Southwest Airlines knows how to make a boring speech fun. Best of all it doesn’t ...
More
Hiring Customer-Ready Employees
In the last two weeks I have been consulting clients on how they can improve their ...
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When it Comes to Customer Experience, You Have to Keep Rolling the DICE
Customer Experience is not something you design, implement and then you have it, al...
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Why Publicity Stunts Aren’t Always Great for Customer Experience
Businesses want to publish their services. They do this via advertising, a traditio...
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Does a Second Language Create a Second Emotional Signature in Your Customer Experience?
A recent study out of the Universitat de Pompeu Fabra, Spain, confirms that when a ...
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Discounting a Luxury Brand: The Power of the Attention Cluster of Emotions
Two major luxury fashion brands are experimenting with discounting themselves. Alex...
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What I Have Learned as a LinkedIn Influencer
I have just reached 100,000 followers on LinkedIn. To me this is a significant mile...
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CEO’s Advice For the Customer Experience Champion’s Role
PetSmart recently announced the appointment of Phil Bowman as the new EVP of Custom...
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Deceptive Policy: The Subconscious Effect of Rental Car Loss Waiver Coverage
Are there any good car rental companies or am I just unlucky? This week I rented a ...
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7 Signs That Your Executive Team is Not on Board with Your Customer Experience Agenda
I know that CEOs and their executive teams are busy people. They have a lot of prio...
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