Author: Colin Shaw
Tagged:
Date: 21 Oct 2014
Putting the Power of Your People to Work for Customer Centricity
Having a Customer-Centric culture doesn’t happen by accident. It takes a lot of work and concentration to create a deliberate Customer experience from all the parts of your organization. The reason you are delivering the Customer experience you do ...
More
Putting the Power of Your People to Work for Customer Centricity
Recent Blog Posts
Do You Have a Secretly Toxic Employee Problem?
20
Oct
Do You Have a Secretly Toxic Employee Problem?
Toxic employees are people who poison the culture at work. Some of them are outright toxic, vocal in communicating it. T...
More
4 Ways to Gain Customers’ Trust in Data Security
14
Oct
4 Ways to Gain Customers’ Trust in Data Security
Home Depot is the latest big brand to suffer a large-scale data breach, affecting over 56 million payment cards. With he...
More
Posts
Putting the Power of Your People to Work for Customer Centricity
Having a Customer-Centric culture doesn’t happen by accident. It takes a lot of w...
More
Do You Have a Secretly Toxic Employee Problem?
Toxic employees are people who poison the culture at work. Some of them are outrigh...
More
4 Ways to Gain Customers’ Trust in Data Security
Home Depot is the latest big brand to suffer a large-scale data breach, affecting o...
More
eBay & PayPal’s Split is Good for Customers
I was having a family birthday meal for my Father birthday last weekend. He was tal...
More
Why Most Customer Experience Programs Fail
We work with Customer Experience (CX) professionals around the world and train them...
More
3 Steps to Becoming #1 on Trip Advisor
The Royal Yacht Britannia is the number one attraction on TripAdvisor in the UK. I ...
More
How Sports Results Affect Our Decision Making
Most of us think that people make decisions, especially big, consequential decision...
More
Right or Wrong? Protecting Yourself Against Other Passengers
Two flights. Two grounded planes. Four angry passengers, one of them with a wet shi...
More
4 Ways to Get Customers to do What You Want
How do I get Customers to do what I want; eg: buy our product; use our web site; tr...
More
Are you Prejudiced?
Humans are by nature prejudiced. However, the word prejudice conjures up negative i...
More
Employee Culture: Why Amazon is on Top and Bank of America Isn’t
Each year, we do a Global Leader Survey of top executives in Customer Experience Ma...
More
Discovering What Customers Don’t Know Themselves
How many times have you undertaken Customer research to discover what a Customer wa...
More