Author: Colin Shaw
Tagged: customer behavior,
Date: 17 Apr 2014
The Unforgiving Brits: Unhappy Consumers in the UK Punish Poor Service More Than US Consumers
According to new research from New Voice Media, UK consumers are more likely than US consumers to drop an organization due to poor service. By defining that over $20 Billion in revenue is transferred due to bad service from firm to firm in the UK, th...
More
The Unforgiving Brits: Unhappy Consumers in the UK Punish Poor Service More Than US Consumers
Recent Blog Posts
What is Social Customer Care?
16
Apr
What is Social Customer Care?
I am a technology geek. I love social media and I’m always using it but here is the strange thing – I am 56 year...
More
Airline Safety Videos: Changing Customer behavior – for the better!
14
Apr
Airline Safety Videos: Changing Customer behavior – for the better!
Customers taking things for granted is the enemy of all Marketers.  How do you get your people to change their behavior...
More
Posts
The Unforgiving Brits: Unhappy Consumers in the UK Punish Poor Service More Than US Consumers
According to new research from New Voice Media, UK consumers are more likely than U...
More
What is Social Customer Care?
I am a technology geek. I love social media and I’m always using it but here is t...
More
Airline Safety Videos: Changing Customer behavior – for the better!
Customers taking things for granted is the enemy of all Marketers.  How do you get...
More
Patient Experience: Is Anyone Hearing Your Roar?
Patients are like customers. Of course, patients don’t choose to be there, could ...
More
Successful Globalization: If McDonalds Can Do It, Any Company Can!
Globalization is a reality for more organizations. Moving your organization to a gl...
More
RBS: We Were Wrong; the Customer Must Come First….But Will They Change?
The Royal Bank of Scotland’s (RBS) CEO Ross McEwan admitted recently that in the ...
More
Starbucks: Will Serving Alcohol Help Or Drown Their Sorrows When It Fails?
Last week, Starbucks announced that after 4pm they would serve wine and various eve...
More
Attention, Target Shoppers: It Comes Down to Trust. Distrust, or Even Disgust
As many marketing and public relations consultants, academics, economists, and busi...
More
Chipotle and Quiznos: The Headlines Giving Us Food For Thought
In recent headlines, Quiznos filed for bankruptcy and Chipotle decided not to serve...
More
New Accessory Suggestions for Entrepreneur Barbie
Mattel announced that they are launching a new “Chief Inspiration Officer” Entr...
More
Should 4% Of Customers Dictate Strategy?
As I line up to board the Delta flight from my home town of Sarasota, FL the announ...
More
Olive Garden: Dinner Starts Way Before You Get to the Restaurant
In a move that I can only describe as genius, Olive Garden restaurants and My Gym c...
More