Has it happened to you that you start a small argument with your wife, partner or girlfriend, over a small thing but neither of you acknowledges any wrongdoing and both start to blame the other side? In many cases this is what starts off from a small...
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The 80s gave us a lot of things: Personal computers, BMW obsessions, the music of U2, and a new generation of consumers ...
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Analyst reports: the ever-present companion to a corporate exec’s life. I know, because they were my ever-present comp...
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It still surprises me, even in this day and age, how many people still need convinc...
Chief Customer Officers (CCO) are charged with ensuring that an organization’s cu...
What is the relationship between CEM and sales? A lot has been said about loyalty b...
“Once upon a time….” These words conjure images in our mind. We tell our c...
Much has been made about the future of the Internet, of customer relations, and of ...
It’s tough to get employees engaged but, when you do, it’s worth its weight in ...
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