The 80s gave us a lot of things: Personal computers, BMW obsessions, the music of U2, and a new generation of consumers and workers identified as Generation Y, or the Millennials. This generation is very different than any other that came before it. ...
Recent Blog Posts
13
Jun
Analyst reports: the ever-present companion to a corporate exec’s life. I know, because they were my ever-present comp...
10
Jun
It still surprises me, even in this day and age, how many people still need convincing that improving the Customer Exper...
Posts
Chief Customer Officers (CCO) are charged with ensuring that an organization’s cu...
What is the relationship between CEM and sales? A lot has been said about loyalty b...
“Once upon a time….” These words conjure images in our mind. We tell our c...
Much has been made about the future of the Internet, of customer relations, and of ...
It’s tough to get employees engaged but, when you do, it’s worth its weight in ...
A few months ago, I found myself buying a pair of shoelaces online. When I say ‘f...
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