It’s tough to get employees engaged but, when you do, it’s worth its weight in gold… let me tell you a story about how I achieved this to great effect… A number of years ago, back in my corporate career, I was asked to take over 20 call cente...
Recent Blog Posts
20
May
A few months ago, I found myself buying a pair of shoelaces online. When I say ‘found myself’, I literally suddenly ...
16
May
When you see an ad with a celebrity like Leonardo DiCaprio holding a watch or an ad with someone showing emotion like pr...
Posts
I did a lot of travel recently. I flew with 5-6 airlines, used 4-5 different rent-a...
It is fascinating to see, and more importantly, to feel the differences between the...
NPS/CSAT attitudinal measures (I use the terms interchangeably) are all very well b...
How High Standards Can Hurt Your Business I was sitting in the reception of a new...
Regular readers will know that we do not choose between experiences, but we choose ...
In many of my blogs I have emphasised how current business practices are almost bei...
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