Author: Colin Shaw
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Date: 22 Jul 2014
3 New Ways Organizations Tracking Customer’s Emotions
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3 New Ways Organizations Tracking Customer’s Emotions
Recent Blog Posts
Hiring Customer-Ready Employees
18
Jul
Hiring Customer-Ready Employees
In the last two weeks I have been consulting clients on how they can improve their Customer Experience and hire people w...
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When it Comes to Customer Experience, You Have to Keep Rolling the DICE
17
Jul
When it Comes to Customer Experience, You Have to Keep Rolling the DICE
Customer Experience is not something you design, implement and then you have it, along with a plaque and a hearty handsh...
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Posts
Hiring Customer-Ready Employees
In the last two weeks I have been consulting clients on how they can improve their ...
More
When it Comes to Customer Experience, You Have to Keep Rolling the DICE
Customer Experience is not something you design, implement and then you have it, al...
More
Why Publicity Stunts Aren’t Always Great for Customer Experience
Businesses want to publish their services. They do this via advertising, a traditio...
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Does a Second Language Create a Second Emotional Signature in Your Customer Experience?
A recent study out of the Universitat de Pompeu Fabra, Spain, confirms that when a ...
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Discounting a Luxury Brand: The Power of the Attention Cluster of Emotions
Two major luxury fashion brands are experimenting with discounting themselves. Alex...
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What I Have Learned as a LinkedIn Influencer
I have just reached 100,000 followers on LinkedIn. To me this is a significant mile...
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CEO’s Advice For the Customer Experience Champion’s Role
PetSmart recently announced the appointment of Phil Bowman as the new EVP of Custom...
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Deceptive Policy: The Subconscious Effect of Rental Car Loss Waiver Coverage
Are there any good car rental companies or am I just unlucky? This week I rented a ...
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7 Signs That Your Executive Team is Not on Board with Your Customer Experience Agenda
I know that CEOs and their executive teams are busy people. They have a lot of prio...
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Didn’t Believe Amazon Was Customer Centric Before? You Will Now.
Amazon has been making some groundbreaking moves in customer experience design in t...
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Customer Engagement: Is Social Media Working for Businesses?
Social media has emerged as the newest marketing channel for businesses in the past...
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