Conferences, Events & News Blog
What is Customer Loyalty?
One of my favourite bloggers and marketing guru, Seth Godin, has brilliantly summed up the impact of customer loyalty:
“Loyalty is what we call it when someone refuses a momentarily better option.”
Colin Shaw’s Key Takeaways from DMA Cleveland’s February luncheon
Colin attended the DMA event in Cleveland to talk about how Customer Experience relates to three major trends: experience psychology, neuroexperience and social media.
Find out more about the DMA Cleveland.
WEBINAR – A Get Well Card for Healthcare Sectors
A Get Well Card for Healthcare Sectors:
New Customer Experience Trend Tracker research reveals patient centered healthcare not taking care of patients emotional wellbeing
DATE
April 15th, 2010
4-5 pm UK; 11 am-12 pm ET; 8-9 am PT
SPEAKERS PANEL
2010 Net Promoter Conference. New York.
Discover how all organizations have an Emotional Signature and the massive effect of the subconscious experience.
Institute of Customer Service Annual Conference.
Institute of Customer Service
Annual Conference.
At the Brewery in London
23 and 24 March 2010
We are an associate of the conference offering our expert advice and support and Colin Shaw will be interviewing speakers live on stage on day two of the conference.
We are able to offer you, our customers, a 20% discount on the non-member rate saving you up to £220 on the full conference package.
Top branding guru to head Beyond Philosophy US office
Alan brings over twenty years of strategic consulting expertise to the firm, having previously built and managed one of the top three brand strategy firms in the United States. He will be responsible for guiding Beyond Philosophy’s growth and presence in the US and managing client relationships.
Pick Me, Pick Me! Help Colin Shaw Get Selected for SXSW
The 19th annual South by Southwest (SXSW) Interactive Festival will be held in Austin, Texas March 9-13, 2012. Over nearly two decades, SXSW has become one of the most important conference speaking destinations for established thought leaders and newcomers alike.
Following up on his speaking appearance at last year’s SXSW, we’ve put together a compelling proposal for Beyond Philosophy founder and CEO Colin Shaw to speak again this year. Now we need your help.
Customer Experience: Palinka, the Danube, and Telecoms
September 26-29 I will be in Budapest! Fortunately for you, instead of strolling along the Danube after drinking plenty of pálinka (a local Hungarian spirit), I’ll be speaking at the 2011 Customer Experience Management in Telecoms Conference. I look forward to presenting “Seven Strategic Questions Critical to Improving Your Customer Experience” in person.