The EasyJet Experience
The EasyJet Experience….
With BA on strike you would think that easyJet would see this as an opportunity to win some new customers.
I was catching a flight to Edinburgh to run an educational workshop for senior executives. To my complete surprise, the flight was delayed by 2.5 hours. There was total confusion at the gate as three flights all scrabbled to get booked in. There wasn’t a single employee there to help supervise the line.
The boarding experience wasn’t much fun either. If you don’t know already, EasyJet attempt to save time processing boarding cards by getting their customers to print off their own boarding card – who is this helping? Their customers or their process? The staff didn’t enforce passengers adhering to their boarding zones so there was total chaos with everyone trying to board at the same time. Other than this it was a great experience!
We were then helpfully told the reason the flight was delayed was because the check in system collaped in the morning and “at one point the whole airport came to a fault” according to the pilot. Hey ho. Good job their backup processes ran so well!
The long and short of this experience is I hope BA sort their strike quickly, this made me realise what a true EasyJet experience is like.
By Colin Shaw | Published: March 30, 2010