Category Archives: Customer Experience

Patient Centered Care? Feeling sick… but not valued!

By Qaalfa Dibeehi | Published: March 11, 2010
There is a general movement towards patient centred care. You see the NHS talking about it in the UK. You hear it in the healthcare debate in the USA. It seems we have turned the tide and most people involved in healthcare conceptually agree that patient centered care not only provides better [...]
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Augmenting your Customer Experience through music

By Colin Shaw | Published: March 9, 2010
How can you augment your mood? How often do you manually dial up or down different emotions? When was the last time you looked at emotions as something tangible and manageable rather than an out of control force of nature? Deric Bownd’s stumbled upon the Moodagent iPhone app, where you can adjust mood dials to find and play music [...]
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Can you use Twitter for Business?

By Colin Shaw | Published: March 8, 2010
In the age of Social Media, there is some confusion over which platforms, tools and services can be utilised for business, and what is just best left alone. There has been a mix of good and bad reviews around using Twitter as a business tool. Is it the right place for a brand to join in [...]
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