Category Archives: Customer Experience
Patient Centered Care? Feeling sick… but not valued!
There is a general movement towards patient centred care. You see the NHS talking about it in the UK. You hear it in the healthcare debate in the USA. It seems we have turned the tide and most people involved in healthcare conceptually agree that patient centered care not only provides better [...]
Also posted in Customer Analysis, Customer Behaviour, Market Research, Thought Leadership Tagged Customer Experience, healthcare, nhs, value 2 Comments
Augmenting your Customer Experience through music
How can you augment your mood?
How often do you manually dial up or down different emotions? When was the last time you looked at emotions as something tangible and manageable rather than an out of control force of nature? Deric Bownd’s stumbled upon the Moodagent iPhone app, where you can adjust mood dials to find and play music [...]
Also posted in Customer Behaviour Tagged app, Customer Experience, Emotion, iphone, mood, music, senses Leave a comment
Customer Experience Tips: How to deal with negative feedback in Social Media