Comments for Beyond Philosophy http://www.beyondphilosophy.com Wed, 24 Feb 2010 17:52:10 +0000 hourly 1 Comment on Southwest Airlines vs. Kevin Smith – a case study in customer experience and social media by Top 10 Consumer complaints revealed | Beyond Philosophy http://www.beyondphilosophy.com/customer-experience/southwest-airlines-vs-kevin-smith-a-case-study-in-customer-experience-and-social-media/comment-page-1/#comment-1875 Top 10 Consumer complaints revealed | Beyond Philosophy Wed, 24 Feb 2010 17:52:10 +0000 http://www.beyondphilosophy.com/?p=1075#comment-1875 [...] Beyond Philosophy Skip to content Customer ExperienceWhat is Customer ExperienceThe emotional experienceThe subconscious experienceCustomer retentionCustomer acquisitionCustomer loyaltyStrategic QuestionnaireBooksThe DNA of Customer ExperienceRevolutionize your customer experienceBuilding great customer experiencesThought LeadershipBooksConference speakingWebinarsOur researchCase studiesArticlesNewsletterCustomer retentionCustomer loyaltyBlogOur ServicesCustomer ResearchAssessing the organizationDeveloping an strategyDesign an experienceEngaging the senior teamTrainingMeasurementSocial Media ExperienceAbout usWhat we doThe companyThe teamPress roomClient listHistoryContact us « Southwest Airlines vs. Kevin Smith – a case study in customer experience and social me... [...] [...] Beyond Philosophy Skip to content Customer ExperienceWhat is Customer ExperienceThe emotional experienceThe subconscious experienceCustomer retentionCustomer acquisitionCustomer loyaltyStrategic QuestionnaireBooksThe DNA of Customer ExperienceRevolutionize your customer experienceBuilding great customer experiencesThought LeadershipBooksConference speakingWebinarsOur researchCase studiesArticlesNewsletterCustomer retentionCustomer loyaltyBlogOur ServicesCustomer ResearchAssessing the organizationDeveloping an strategyDesign an experienceEngaging the senior teamTrainingMeasurementSocial Media ExperienceAbout usWhat we doThe companyThe teamPress roomClient listHistoryContact us « Southwest Airlines vs. Kevin Smith – a case study in customer experience and social me… [...]

]]> Comment on The Customer Experience Planning Gap by uberVU - social comments http://www.beyondphilosophy.com/customer-analysis/the-customer-experience-planning-gap/comment-page-1/#comment-1874 uberVU - social comments Fri, 19 Feb 2010 14:19:14 +0000 http://www.beyondphilosophy.com/?p=1061#comment-1874 <strong>Social comments and analytics for this post...</strong> This post was mentioned on Twitter by TweetCRM: The Customer Experience Planning Gap http://bit.ly/b7Ebyj... Social comments and analytics for this post…

This post was mentioned on Twitter by TweetCRM: The Customer Experience Planning Gap http://bit.ly/b7Ebyj...

]]> Comment on Creating a Customer Experience through publishing by uberVU - social comments http://www.beyondphilosophy.com/customer-experience/creating-a-customer-experience-through-publishing/comment-page-1/#comment-1873 uberVU - social comments Thu, 18 Feb 2010 16:13:54 +0000 http://www.beyondphilosophy.com/?p=1042#comment-1873 <strong>Social comments and analytics for this post...</strong> This post was mentioned on Twitter by TweetCRM: Creating a Customer Experience through publishing http://bit.ly/buF2Nx... Social comments and analytics for this post…

This post was mentioned on Twitter by TweetCRM: Creating a Customer Experience through publishing http://bit.ly/buF2Nx...

]]> Comment on Are Customer Loyalty cards history? by Colin Shaw http://www.beyondphilosophy.com/customer-analysis/are-customer-loyalty-cards-history/comment-page-1/#comment-1872 Colin Shaw Thu, 18 Feb 2010 11:18:35 +0000 http://www.beyondphilosophy.com/?p=1038#comment-1872 What information do you need? What information do you need?

]]> Comment on Are Customer Loyalty cards history? by Colin Shaw http://www.beyondphilosophy.com/customer-analysis/are-customer-loyalty-cards-history/comment-page-1/#comment-1871 Colin Shaw Thu, 18 Feb 2010 11:17:47 +0000 http://www.beyondphilosophy.com/?p=1038#comment-1871 I don't think it necessarily has to be about either/or....it could be a third way. Thanks for your comments. I don't think it necessarily has to be about either/or….it could be a third way. Thanks for your comments.

]]> Comment on Forrester takes the ’social’ out of social media by Colin Shaw http://www.beyondphilosophy.com/customer-experience/forrestor-takes-the-social-out-of-social-media/comment-page-1/#comment-1870 Colin Shaw Wed, 17 Feb 2010 18:26:35 +0000 http://www.beyondphilosophy.com/?p=1035#comment-1870 Sarah, Thanks for your comments. I agree Bruce has been a great voice in the CE space. Long may it continue. Sarah, Thanks for your comments. I agree Bruce has been a great voice in the CE space. Long may it continue.

]]> Comment on Forrester takes the ’social’ out of social media by Colin Shaw http://www.beyondphilosophy.com/customer-experience/forrestor-takes-the-social-out-of-social-media/comment-page-1/#comment-1869 Colin Shaw Wed, 17 Feb 2010 18:15:21 +0000 http://www.beyondphilosophy.com/?p=1035#comment-1869 Thanks for your comments. I agree when I read his blog it was obvious he was working for Forrester. Thanks for your comments. I agree when I read his blog it was obvious he was working for Forrester.

]]> Comment on Forrester takes the ’social’ out of social media by Sarah Gore http://www.beyondphilosophy.com/customer-experience/forrestor-takes-the-social-out-of-social-media/comment-page-1/#comment-1868 Sarah Gore Wed, 17 Feb 2010 16:50:23 +0000 http://www.beyondphilosophy.com/?p=1035#comment-1868 continued- Now if someone asked me if I knew of a company that did what Forrester does, I would recommend them for sure. But to be clear, I only know of Forrester becuase of Bruce. Isn't that the reason we are all here? Relationships. Word of mouth. Alliances. Communication and sharing. Great customer experiences. It seems their new policy breaks down the very fabric they helped to create. continued-
Now if someone asked me if I knew of a company that did what Forrester does, I would recommend them for sure. But to be clear, I only know of Forrester becuase of Bruce. Isn't that the reason we are all here? Relationships. Word of mouth. Alliances. Communication and sharing. Great customer experiences.

It seems their new policy breaks down the very fabric they helped to create.

]]> Comment on Forrester takes the ’social’ out of social media by Sarah Gore http://www.beyondphilosophy.com/customer-experience/forrestor-takes-the-social-out-of-social-media/comment-page-1/#comment-1867 Sarah Gore Wed, 17 Feb 2010 16:49:30 +0000 http://www.beyondphilosophy.com/?p=1035#comment-1867 I too thought of Bruce and how he, not Forrester, has encouraged me to be involved in customer experience and start my own business. Now he did not do this directly mind you. He did it through his many blogs and words of wisdom. It is a shame to think that someone else will not be able to find the same encouragement because that could mean one less person on our side. The more the merrier because it adds to the cause and there is strength in numbers. Maybe Bruce is "bigger" than Forrester but possibly only for me and others like me. The info I seek is not found on Forrester's site. It is found in the minds of the people who are the base of a great company. The people who make sense of the info and put it "out there" in a fashion that appeals to all. I too thought of Bruce and how he, not Forrester, has encouraged me to be involved in customer experience and start my own business. Now he did not do this directly mind you. He did it through his many blogs and words of wisdom. It is a shame to think that someone else will not be able to find the same encouragement because that could mean one less person on our side. The more the merrier because it adds to the cause and there is strength in numbers.

Maybe Bruce is "bigger" than Forrester but possibly only for me and others like me. The info I seek is not found on Forrester's site. It is found in the minds of the people who are the base of a great company. The people who make sense of the info and put it "out there" in a fashion that appeals to all.

]]> Comment on Forrester takes the ’social’ out of social media by Colin Shaw http://www.beyondphilosophy.com/customer-experience/forrestor-takes-the-social-out-of-social-media/comment-page-1/#comment-1866 Colin Shaw Wed, 17 Feb 2010 12:45:34 +0000 http://www.beyondphilosophy.com/?p=1035#comment-1866 Sam Thanks for your post and sorry for the misspelling. We have corrected this now. I understand your point but I am sure that this was not the only option that was considered. The sceptic in me looks through this policy and sees a wider issue that clearly you are struggling with. As I mentioned this is an issue all companies with IPR struggle with. It will interesting to see the impact of these choices. Sam

Thanks for your post and sorry for the misspelling. We have corrected this now.

I understand your point but I am sure that this was not the only option that was considered. The sceptic in me looks through this policy and sees a wider issue that clearly you are struggling with. As I mentioned this is an issue all companies with IPR struggle with. It will interesting to see the impact of these choices.

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