Comments for Beyond Philosophy http://www.beyondphilosophy.com Tue, 16 Mar 2010 13:10:14 +0000 hourly 1 Comment on Customer Experience Tips: How to deal with negative feedback in Social Media by John Oswald http://www.beyondphilosophy.com/customer-experience/customer-experience-tips-how-to-deal-with-negative-feedback-in-social-media/comment-page-1/#comment-1884 John Oswald Tue, 16 Mar 2010 13:10:14 +0000 http://www.beyondphilosophy.com/?p=1152#comment-1884 It's a critical area. In the UK there was a pretty spectacular storm in a teacup a few weeks ago at Vodafone UK where a member of staff seemingly hijacked the official Twitter channel. Vodafone, in my view, handled it really well. I wrote about it in more depth on my blog here: <a href="http://www.buzz-tank.com/2010/02/12/vodafone-uk-and-twitter-how-to-get-back-on-track-with-style/." target="_blank">http://www.buzz-tank.com/2010/02/12/vodafone-uk-a...</a> But basically, a good job of rescuing a potentially very damaging situation It's a critical area. In the UK there was a pretty spectacular storm in a teacup a few weeks ago at Vodafone UK where a member of staff seemingly hijacked the official Twitter channel. Vodafone, in my view, handled it really well. I wrote about it in more depth on my blog here: http://www.buzz-tank.com/2010/02/12/vodafone-uk-a... But basically, a good job of rescuing a potentially very damaging situation

]]> Comment on Customer Experience Tips: How to deal with negative feedback in Social Media by uberVU - social comments http://www.beyondphilosophy.com/customer-experience/customer-experience-tips-how-to-deal-with-negative-feedback-in-social-media/comment-page-1/#comment-1883 uberVU - social comments Mon, 15 Mar 2010 23:21:38 +0000 http://www.beyondphilosophy.com/?p=1152#comment-1883 <strong>Social comments and analytics for this post...</strong> This post was mentioned on Twitter by TweetCRM: Customer Experience Tips: How to deal with negative feedback in Social Media http://bit.ly/aHcHJH... Social comments and analytics for this post…

This post was mentioned on Twitter by TweetCRM: Customer Experience Tips: How to deal with negative feedback in Social Media http://bit.ly/aHcHJH...

]]> Comment on Patient Centered Care? Feeling sick… but not valued! by Healthcare Post II: Healthcare’s Emotional Focus in Unexpected Places | Beyond Philosophy http://www.beyondphilosophy.com/customer-analysis/patient-centered-care-feeling-sick%e2%80%a6-but-not-valued/comment-page-1/#comment-1882 Healthcare Post II: Healthcare’s Emotional Focus in Unexpected Places | Beyond Philosophy Mon, 15 Mar 2010 17:04:16 +0000 http://www.beyondphilosophy.com/?p=1147#comment-1882 [...] post by Qaalfa Dibeehi and Kalina Janevska – if you haven’t read their first post, catch it here « Customer Experience Tips: How to deal with negative feedback in Social [...] [...] post by Qaalfa Dibeehi and Kalina Janevska – if you haven’t read their first post, catch it here « Customer Experience Tips: How to deal with negative feedback in Social [...]

]]> Comment on Patient Centered Care? Feeling sick… but not valued! by Melissa http://www.beyondphilosophy.com/customer-analysis/patient-centered-care-feeling-sick%e2%80%a6-but-not-valued/comment-page-1/#comment-1881 Melissa Fri, 12 Mar 2010 17:32:23 +0000 http://www.beyondphilosophy.com/?p=1147#comment-1881 A great story you may want to read and share with other groups promoting better health care, is David Sharman's book, Hip replacement in Kettering General Hospital. It is a great reference for anyone preparing for hip surgery, or any major surgery for that matter. His writing skills allow the reader to get informed in an enjoyable way. <a href="http://bit.ly/cvP1rI" target="_blank">http://bit.ly/cvP1rI</a> A great story you may want to read and share with other groups promoting better health care, is David Sharman's book, Hip replacement in Kettering General Hospital.

It is a great reference for anyone preparing for hip surgery, or any major surgery for that matter. His writing skills allow the reader to get informed in an enjoyable way.
http://bit.ly/cvP1rI

]]> Comment on Institute of Customer Service Annual Conference. by uberVU - social comments http://www.beyondphilosophy.com/events/institute-of-customer-service-annual-conference/comment-page-1/#comment-1879 uberVU - social comments Fri, 05 Mar 2010 06:14:03 +0000 http://beyondphilosophy.com/?p=753#comment-1879 <strong>Social comments and analytics for this post...</strong> This post was mentioned on Twitter by BeyondP: Institute of Customer Service Annual Conference We are able to offer you, a 20% discount on the full conference package. http://ow.ly/MBDp... Social comments and analytics for this post…

This post was mentioned on Twitter by BeyondP: Institute of Customer Service Annual Conference We are able to offer you, a 20% discount on the full conference package. http://ow.ly/MBDp...

]]> Comment on Happy Staff = Happy Customers? Top 100 Companies to work for by uberVU - social comments http://www.beyondphilosophy.com/customer-experience/happy-staff-happy-customers-top-100-companies-to-work-for/comment-page-1/#comment-1878 uberVU - social comments Fri, 26 Feb 2010 16:41:22 +0000 http://www.beyondphilosophy.com/?p=1091#comment-1878 <strong>Social comments and analytics for this post...</strong> This post was mentioned on Twitter by TweetCRM: Happy Staff = Happy Customers? Top 100 Companies to work for http://bit.ly/aDe29q... Social comments and analytics for this post…

This post was mentioned on Twitter by TweetCRM: Happy Staff = Happy Customers? Top 100 Companies to work for http://bit.ly/aDe29q...

]]> Comment on Happy Staff = Happy Customers? Top 100 Companies to work for by Jennifer Berkley http://www.beyondphilosophy.com/customer-experience/happy-staff-happy-customers-top-100-companies-to-work-for/comment-page-1/#comment-1877 Jennifer Berkley Fri, 26 Feb 2010 01:42:41 +0000 http://www.beyondphilosophy.com/?p=1091#comment-1877 Love to see any good 'press' about the intimate connection between employee engagement/satisfaction and customer satisfaction/loyalty...it's impossible to separate the two and unfortunately, a lot of businesses have gotten lazy about employee focus due to the high unemployment rate and the high inventory of potential workers...very short-sighted thinking and we as customers have all suffered from this kind of thinking...keep on spreading the good word! Love to see any good 'press' about the intimate connection between employee engagement/satisfaction and customer satisfaction/loyalty…it's impossible to separate the two and unfortunately, a lot of businesses have gotten lazy about employee focus due to the high unemployment rate and the high inventory of potential workers…very short-sighted thinking and we as customers have all suffered from this kind of thinking…keep on spreading the good word!

]]> Comment on Top 10 Consumer complaints revealed by uberVU - social comments http://www.beyondphilosophy.com/market-research/top-10-consumer-complaints-revealed/comment-page-1/#comment-1876 uberVU - social comments Thu, 25 Feb 2010 11:36:28 +0000 http://www.beyondphilosophy.com/?p=1081#comment-1876 <strong>Social comments and analytics for this post...</strong> This post was mentioned on Twitter by BenShaw: Top 10 Consumer complaints revealed http://bt.io/EYPL... Social comments and analytics for this post…

This post was mentioned on Twitter by BenShaw: Top 10 Consumer complaints revealed http://bt.io/EYPL...

]]> Comment on Southwest Airlines vs. Kevin Smith – a case study in customer experience and social media by Top 10 Consumer complaints revealed | Beyond Philosophy http://www.beyondphilosophy.com/customer-experience/southwest-airlines-vs-kevin-smith-a-case-study-in-customer-experience-and-social-media/comment-page-1/#comment-1875 Top 10 Consumer complaints revealed | Beyond Philosophy Wed, 24 Feb 2010 17:52:10 +0000 http://www.beyondphilosophy.com/?p=1075#comment-1875 [...] Beyond Philosophy Skip to content Customer ExperienceWhat is Customer ExperienceThe emotional experienceThe subconscious experienceCustomer retentionCustomer acquisitionCustomer loyaltyStrategic QuestionnaireBooksThe DNA of Customer ExperienceRevolutionize your customer experienceBuilding great customer experiencesThought LeadershipBooksConference speakingWebinarsOur researchCase studiesArticlesNewsletterCustomer retentionCustomer loyaltyBlogOur ServicesCustomer ResearchAssessing the organizationDeveloping an strategyDesign an experienceEngaging the senior teamTrainingMeasurementSocial Media ExperienceAbout usWhat we doThe companyThe teamPress roomClient listHistoryContact us « Southwest Airlines vs. Kevin Smith – a case study in customer experience and social me... [...] [...] Beyond Philosophy Skip to content Customer ExperienceWhat is Customer ExperienceThe emotional experienceThe subconscious experienceCustomer retentionCustomer acquisitionCustomer loyaltyStrategic QuestionnaireBooksThe DNA of Customer ExperienceRevolutionize your customer experienceBuilding great customer experiencesThought LeadershipBooksConference speakingWebinarsOur researchCase studiesArticlesNewsletterCustomer retentionCustomer loyaltyBlogOur ServicesCustomer ResearchAssessing the organizationDeveloping an strategyDesign an experienceEngaging the senior teamTrainingMeasurementSocial Media ExperienceAbout usWhat we doThe companyThe teamPress roomClient listHistoryContact us « Southwest Airlines vs. Kevin Smith – a case study in customer experience and social me… [...]

]]> Comment on The Customer Experience Planning Gap by uberVU - social comments http://www.beyondphilosophy.com/customer-analysis/the-customer-experience-planning-gap/comment-page-1/#comment-1874 uberVU - social comments Fri, 19 Feb 2010 14:19:14 +0000 http://www.beyondphilosophy.com/?p=1061#comment-1874 <strong>Social comments and analytics for this post...</strong> This post was mentioned on Twitter by TweetCRM: The Customer Experience Planning Gap http://bit.ly/b7Ebyj... Social comments and analytics for this post…

This post was mentioned on Twitter by TweetCRM: The Customer Experience Planning Gap http://bit.ly/b7Ebyj...

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