Case Studies

Morgan Sindall Outfit
The customer experience in the B2B market place.

In this interview, Steven Elliot, CEO of Morgan Sindall Outfit, talks about how was implementing a Customer Experience programme, its previous research as well as the results of it, and future prospects.
Interviewed by Colin Shaw, founder of Beyond Philosophy, who tirelessly keeps in his journey of finding out how organizations can improve their customer experience.

You will find 8 pieces of video in this video play list:

1. Customer Experience: Setting competitive advantage
2. How a perfect customer experience is?
3. Why to decide starting a Customer Experience program
4. Results from Customer Experience Programs
5. Customer Experience in the B2B market place
6. Implementing the perfect Customer Experience
7. A good example of implementing the perfect Customer Experience
8. Reasons to push on the Customer Experience

(*) If you want to play one clip in particular, please, just roll over the bottom of the video player, you will find a video clip menu.