Case Studies

AVIVA
How to start an initiative to improve your customer experience .

In this series of interviews with Darren Cornish, Director of Customer Experience for Norwich Union, led by Colin Shaw, you will find 10 pieces of video in this video play list:

1. How to start a initiative to improve your Customer experience
2. How do you get the Senior Executives to engage with improving the Customer Experience
3. Showing the financial return on improving your Customer Experience
4. Flooding an apartment to show the real Customer Experience
5. What did you learnt from flooding the apartment
6. Writing an internal blog to engage employees.
7. How to differentiate yourself by providing an emotionally engaging Customer Experience
8. What I have learnt are the key factors for running a successful Customer Experience initiative
9. What I have learnt are the key factors for running a successful Customer Experience initiative
10. Working with one of the pioneers of Customer experience
    

(*) If you want to play one clip in particular, please, just roll over the bottom of the video player, you will find a video clip menu.