Customer Experience Architects Day

CLICK HERE TO DOWNLOAD A BROCHURE AND BOOKING FORM

Design and Develop the Customer Experience Blueprint for your organisation

Wednesday 1st November 2006, London (£695 + VAT)

Do you want to know to construct an effective Blueprint for improving your organisation's Customer Experience?

Do you want to understand what the best companies do and how to avoid the pitfalls and problems.

Learn how to get Board level approval for the Blueprint

Create the internal environment required to build a great Customer Experience

Galvanise your organisation into action!

Join Beyond Philosophy's Founding Partner, Colin Shaw, as he draws on his many years of successfully leading and implementing Customer Experience initiatives within organisations on both sides of the Atlantic - which are proven to increase customer loyalty and reduce costs.

He is aware of the pitfalls and the politics and provides real-life case studies to demonstrate his key points.

In his best selling books ' Building Great Customer Experiences' and 'Revolutionize your Customer Experience' Colin examines how the Customer Experience can be used as a differentiator and shows how organisations can orientate themselves to deliver a great Customer Experience.

Join us for a day where we take a look at:

• How to set up a Customer Experience Programme
• Sequencing
• Typical problems and pitfalls & how to overcome them
• What best practice companies do
• How to get buy-in, support and budget
• How to create business cases that pay back
• Understanding, Action and Embedding
• How to establish appropriate measures
• An introduction to some thought leading Customer Experience tools that will embed change