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UK Best Practice Study Tour

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Go Behind the Scenes

14th October - 17th October 2008, London

The Beyond Philosophy Best Practice Study Tour is an industry renowned tour of leading-edge organizations that are key exponents of a good Customer Experience.

Each of the companies we visit has a unique and compelling story to tell. You'll have the opportunity to discuss and share best practice with experts, as well as enjoy the opportunity to network with others who like you, are also looking for answers to the Customer Experience question.

The Tour will take you inside some exceptional companies where you can see, hear and feel first hand what sets them apart from other organisations.

Would you like to know how other organisations are improving their Customer Experience?

Want to go behind the scenes to understand more about the concept of the Customer Experience and how, in a commoditising market-place, it can be used to create a source of sustainable differentiation?

Do you want to know why emotions play such an important role in any Customer Experience and how this can be harnessed by forward thinking organisations to evoke positive emotions in your customers?

Want to familiarise yourself with the Seven Philosophies for Building Great Customer Experiences and how they can be applied in your own organisation?

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