CEM Conference Delegate Comments

A selection of delegate comments are given below:

Colin Shaw speaks at many conferences. Below are three sample comments from conference delegates.

"Colin's approach is the most exciting, practical and effective I have seen in the whole area of becoming a customer focused organization. We have all talked about the why for years, but now there is no excuse, Colin's simple, amusing and yet practical presentation style shows us the way".
Ayes Amewudah, Vice President Marketing Operations EMEA, Lucent Technologies

"I was fortunate enough to hear Colin Shaw speaking at the HDI 2002 Conference on March 20th this year. The presentation was well structured and informative, and the delivery was relaxed and confident. Colin used humour and personal experience to support the Customer Experience message resulting in a presentation that was enjoyable and has left a lasting impression".
Lynne Nash, TS&D Helpdesk Manager, BBC Monitoring

"Colin's presentation introduces a new concepts of the Customer Experience and does so in and easy to understand practical and humorous manner...
Dave Wallis Director DCS Ltd