Design

Customer Experience Design Services

Beyond Philosophy has been helping organizations improve their customer experience design for over a decade. Throughout that time, we have crafted and perfected many tools that we can customize for any organization that wants to deliver a better customer experience that fosters customer loyalty and retention.

Our design services tell you how to design an emotionally engaging experience using our Moment Mapping process, a program that takes customer journey mapping to the next level. We further aid your design’s success with our Experience the Experience and Emotional Signature, as well as our Customer Experience Study Tours, a master class that gives you the chance to see what the leaders in customer experience are doing. All of these systems will help you improve your Customer Centricity in your new Program Design, which is essential to designing an improved customer experience for your organization specifically.

Customer CentricityCustomer Experience Study ToursCustomer Experience Safaris

Emotional SignatureMoment MappingCustomer Experience Program Design

Case Studies

We’ve helped some of the world’s leading brands improve their customer experience. Why not read our case studies?

  • yw_home_01
  • Virgin-Mobile
  • Aflac_Color
  • Allianz
  • Amex
  • Assurant1
  • AT&T
  • Avios
  • Aviva_Company-logo_1928
  • Avnet
  • baloise_insurances
  • barclaycard
  • Bgas
  • capital_one_logo
  • CAT
  • Churchill
  • dell
  • Direct-Line
  • RSA
  • Eon
  • Etislat
  • Fedex
  • Firemans-fund
  • ibm-logo
  • lilly
  • Logo-Du
  • Maersk-Line
  • McKesson-Logo-Large-2012
  • Memorial-Hospital
  • Merck
  • microsoft-logo
  • MVideo-1
  • nav_natwest_logo
  • overbury
  • Pfizer
  • philips-logo
  • Progressive-1
  • RBC_logo
  • RBS
  • Roche
  • sky
  • skybet_ad
  • Standard-Charter-bank
  • thames_water
  • tmobile_logo
  • TNT
  • Turkcell

 

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    If you are serious about CEM, you need to do this certificate. It’s as simple as that! - Andrew Franklin, E.ONeon
    If you run a Customer Experience team and are looking to improve your Customer Experience like CAT is across the globe I would without hesitation recommend the Beyond Philosophy live webinar CEM Certification program. We involved people from all over the world and the training was engaging, eye opener and help our organization to focus ... - Natalie George, Caterpillar Inc.
    Committing to Customer experience means providing learning opportunities for our internal CX professionals, and for our company as a whole. AT&T found Beyond Philosophy’s training provided not only the CX knowledge, but also the chance to try and apply CX concepts. The CX team is sharing their knowledge and it is permeating the organization. Customized ... - Laura Hardin, AT&T
    Insightful and inspirational course that has enhanced my knowledge of customer experience and allowed me to start applying in my role, a really worthwhile investment in your learning - Sally Rogan, RBSrbs
    An excellent, thought-provoking programme for any organisation committed to Customer Experience Management. The CEM Certification program is fantastic for anyone looking to create & deliver great Customer Experiences. - Nicki Bowskill, E.ONeon