Measure

Customer Experience Measurement Services

When it comes to customer experience measurement, we know how to help you make sure that you can keep track of how your program design is performing to a metric that works for your organization. Beyond Philosophy helps you understand what you should be measuring to show your success toward reaching your desired customer emotions.

One area that is critical for measuring emotional engagement is the Emotional Signature, to see if the customer emotion your new program evokes is effectively driving value for your organization. We compare this to The Pyramid when we are measuring customer experiences to make sure that your program design and implementation plans are achieving your desired outcome.

Emotional SignatureMeasuring Customer Experiences

Case Studies

We’ve helped some of the world’s leading brands improve their customer experience. Why not read our case studies?

  • yw_home_01
  • Virgin-Mobile
  • Aflac_Color
  • Allianz
  • Amex
  • Assurant1
  • AT&T
  • Avios
  • Aviva_Company-logo_1928
  • Avnet
  • baloise_insurances
  • barclaycard
  • Bgas
  • capital_one_logo
  • CAT
  • Churchill
  • dell
  • Direct-Line
  • RSA
  • Eon
  • Etislat
  • Fedex
  • Firemans-fund
  • ibm-logo
  • lilly
  • Logo-Du
  • Maersk-Line
  • McKesson-Logo-Large-2012
  • Memorial-Hospital
  • Merck
  • microsoft-logo
  • MVideo-1
  • nav_natwest_logo
  • overbury
  • Pfizer
  • philips-logo
  • Progressive-1
  • RBC_logo
  • RBS
  • Roche
  • sky
  • skybet_ad
  • Standard-Charter-bank
  • thames_water
  • tmobile_logo
  • TNT
  • Turkcell

 

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    An excellent, thought-provoking programme for any organisation committed to Customer Experience Management. The CEM Certification program is fantastic for anyone looking to create & deliver great Customer Experiences. - Nicki Bowskill, E.ONeon
    Thank you Beyond Philosophy for such a convenient & enlightening training program! Having an accessible online course with the opportunity to engage with the presenters & offering the added value to revisit each module via the recordings is perfect! - Meltem Sahin, Turkcell
    If you are serious about CEM, you need to do this certificate. It’s as simple as that! - Andrew Franklin, E.ONeon
    If you run a Customer Experience team and are looking to improve your Customer Experience like CAT is across the globe I would without hesitation recommend the Beyond Philosophy live webinar CEM Certification program. We involved people from all over the world and the training was engaging, eye opener and help our organization to focus ... - Natalie George, Caterpillar Inc.
    Committing to Customer experience means providing learning opportunities for our internal CX professionals, and for our company as a whole. AT&T found Beyond Philosophy’s training provided not only the CX knowledge, but also the chance to try and apply CX concepts. The CX team is sharing their knowledge and it is permeating the organization. Customized ... - Laura Hardin, AT&T