When it comes to customer experience measurement, we know how to help you make sure that you can keep track of how your program design is performing to a metric that works for your organization. Beyond Philosophy helps you understand what you should be measuring to show your success toward reaching your desired customer emotions.
One area that is critical for measuring emotional engagement is the Emotional Signature, to see if the customer emotion your new program evokes is effectively driving value for your organization. We compare this to The Pyramid when we are measuring customer experiences to make sure that your program design and implementation plans are achieving your desired outcome.
We’ve helped some of the world’s leading brands improve their customer experience. Why not read our case studies?