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Research

Specialised Techniques
Redesign your business by learning how to use leading Experience Research techniques

We combine in-house experts with advanced research techniques from Consumer Psychology to advise you on experience improvements and services that deliver results.


Research capabilities

We have divided our capabilities into Emotional and Subconscious research. These are not mutually exclusive and combine both quantitative and qualitative techniques.

Our consultants are skilled in both quantitative and qualitative techniques. For more details on the services below, please see our service tabs on this website. The following is a brief snapshot of the depth of our knowledge on research techniques that are designed to uncover the emotional and subconscious.

Quantitative research services on the Emotional and Subconscious

Emotional Signature® [+ info]
Emotional Segmentation
Emotional Tracker®
Emotional Audit for Six Sigma and LEAN
Emotional Design
Subconscious Communication Model

Toolkit expertise

Structural Equation Modeling
Partial Least Squares
Multivariate Techniques
Neural Network Analysis
Implicit Association Test
Conjoint techniques

Qualitative research on the Emotional and Subconscious

Expert interviews
Understand your experience
Voice of the customer
Visual Projectives
Ethnography (including Video)
Heartbeat Monitor

Toolkit expertise

Focus group moderation
Repertory Grid
Q methodology
Text mining
Projectives
Transactional Analysis
Observational research
Video ethnography
Biofeedback

Want to learn more? Please click here to find a [complete explanation of our research techniques ]

 

 

 

customer experience library
 

 

Webinar - customer experience in  the healthcare sector
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