| Customer Research | |
Specialised Customer Research |
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Redesign your business by learning how to use leading Experience Research techniques |
We combine in-house experts with advanced research techniques from Consumer Psychology to advise you on experience improvements and services that deliver results.
We have divided our capabilities into Emotion and Subconscious research. These are not mutually exclusive and combine both quantitative and qualitative techniques.
Our consultants are skilled in both quantitative and qualitative techniques. For more details on the services below, please see our service tabs on this website. The following is a brief snapshot of the depth of our knowledge on research techniques that are designed to uncover the emotional and subconscious.
Emotional Signature®
Emotional Segmentation
Emotional Tracker®
Emotional Audit for Six Sigma and LEAN
Emotional Design
Subconscious Communication Model
Toolkit expertise
Expert interviews
Understand your experience
Voice of the customer
Visual Projectives
Ethnography (including Video)
Heartbeat Monitor
Toolkit expertise
Want to learn more? Please click here to find a complete explanation of our research techniques
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