Engage Your Employees

Employee Engagement

We have a saying here at Beyond Philosophy, “Happy employees make happy customers.” Of course, what we are saying here is that when your employees are engaged with your brand promise and your method for delivering it then you are far more likely to have a successful customer experience. Employee engagement is critical to your customer experience design’s success.

We have a method for gauging your current employee engagement levels. Like the Emotional Signature research we do with customers, we can do a similar survey of your employees but with questions that concern the aspects of the employee experience. These responses will tell us what the current level of your employees’ emotional engagement is and what the key drivers for that engagement are.

In addition to an organizational assessment, Beyond Philosophy offers the Employee Engagement Workshop called, “Linking Employee Engagement and Customer Experiences to Employee Ambassadorship”. This workshop covers important concepts on how to facilitate a culture of Employee Engagement that will translate into better customer experiences. Attendees will learn how to:

  • Build the enterprise culture to focus on customer-centricity
  • Understand the customer life cycle and how employees influence it
  • Ensure that employees understand what is important to customers
  • Align employee behavior around positive customer experiences and customer loyalty
  • Implement processes, training, technology, reward/recognition, and organizational/cultural practices that both support employees and optimize customer experiences
  • And much more!

Our Employee Engagement workshop is designed to help you build rational and emotional bonds with your employees just as you do with your customers. This program will help you motivate and inspire your employees to commit to your organization’s goals and value proposition in the marketplace. We give you the tools to help your employees deliver the customer experience you want to your customers.

To register for the next Employee Engagement workshop, please click here.
Or
Contact us to learn more about our Employee Engagement strategies to help you foster an environment of customer centricity in your organization.

    How Can We Help?

    Committing to Customer experience means providing learning opportunities for our internal CX professionals, and for our company as a whole. AT&T found Beyond Philosophy’s training provided not only the CX knowledge, but also the chance to try and apply CX concepts. The CX team is sharing their knowledge and it is permeating the organization. Customized ... - Laura Hardin, AT&T
    Insightful and inspirational course that has enhanced my knowledge of customer experience and allowed me to start applying in my role, a really worthwhile investment in your learning - Sally Rogan, RBSrbs
    An excellent, thought-provoking programme for any organisation committed to Customer Experience Management. The CEM Certification program is fantastic for anyone looking to create & deliver great Customer Experiences. - Nicki Bowskill, E.ONeon
    Thank you Beyond Philosophy for such a convenient & enlightening training program! Having an accessible online course with the opportunity to engage with the presenters & offering the added value to revisit each module via the recordings is perfect! - Meltem Sahin, Turkcell
    If you are serious about CEM, you need to do this certificate. It’s as simple as that! - Andrew Franklin, E.ONeon