Training & Education
The CEM Certification Program
Are you one of the growing number of Customer Experience professionals? Have you been given the task of ‘improving your Customer experience’? What do you do? What are the problems and pitfalls? Do you want recognition that shows you have been professionally trained and carries weight with employers? Are you looking for career progression and development? Who better to help you than the world’s experts on the Customer Experience? Join the growing number of professionals enrolling in our newly launched CEM Certification Program. For further details click here.
Corporate CEM Certification Program
We are also offering a Corporate Customer Experience Management Certification course. If you would be interested in this, please click here to view further details.
Immerse your employees in the customer experience.
We have designed innovative, engaging and fun customer experience training. Our delegates experience the customer experience. We accomplish this in several ways. Each experiential training session encourages your employees to appreciate, understand and remember learning points.
Customized Customer Training & Education
We deliver customized training events according to your objectives, group size and timescale. Among our acclaimed training and educational customer experience programs are:
Study Tours: we bring you to visit some of the great customer experience companies as well as other companies that bear the scars of change. You hear directly from these companies about how to effectively build a great customer experience. We add context and theory to the discussion.
Philosopher’s Day: an interactive one-day workshop with the senior leadership team or with other members of the organization. The goal is to provide a thorough overview of customer experience, why it’s important, and what other organizations are doing. Then we work with you to outline what your organization needs to do.
Safaris: one-of-a-kind teaching tools whereby we take the” classroom to the street” with our consultants. Visiting a wide variety of businesses, we let you be the customer and we cement the concepts and theories we outlined in the educational morning session. The most important part is pulling together the theory and concepts with the real-world experiences. Then we work with you to develop an action plan to help you begin to change your experience.
Frontline Training: a program designed to help employees who work with your customers every day to understand the fundamental aspects of the customer experience and their role within that framework.
Executive Coaching: a retainer-based program geared toward C-level executives and senior management that allows for having an expert at the end of a phone that you can call on to help you make the organization more customer-centric.