Frontline Training
The most important people in your organization are on the front line
Frontline employees are essential to the successful implementation of any customer experience initiative. We offer training in three ways: online, face-to-face and certification programming. For the best outcome, we suggest customizing or blending each of these training methods.
Online Training
This is the most cost effective way of engaging a number of people across the organization. Conducted over the web, front line people are set tasks, asked questions, and watch videos of various scenarios to make sure the learning sticks.
Face to Face
Face-to-face learning is the best option for engaging small- to medium-sized groups of employees (1-50). Our consultants motivate employees by helping them envision their collective potential. One example of face-to-face training is the Customer Experience Safari.
Certification Programs
We can accredit your employees to deliver our materials. We offer a schedule of programming and mastery recommendations. A certification program is optimally suited for interactive sessions of 10-20 employees. We use stories and humor to relay the theoretical basis of customer experience in an accessible way.
