Safaris

Experience the Experience

Customer experience safaris take the classroom the street, show the real customer experience and illustrate how it can be transformed.

A customer experience safari puts customer experience into real terms. We typically start the day by providing the framework and concepts behind a customer experience. We discuss the rational, subconscious and emotional elements of the experience and how they each affect customer loyalty and customer retention. We then put the theory into practice by taking people out onto the real world and letting them “experience” various organizations’ customer experiences with the new knowledge they have gained.

As you take your pick of businesses to visit, we let you experience their customer experiences. We then explain how the business has made its decisions and actions in order to create your customer experience. The results are always enlightening and profound. Finally, we debrief, pull together the theory and the experiences, and critically decide what your organization needs to do to change.

We can conduct a Customer Experience Safari in any town with a shopping mall, so essentially anywhere. We have conducted Customer Experience Safaris in London, Atlanta, Istanbul, Munich and New York City, to name just a few.

Contact us to arrange a Customer Experience Safari in your city.