Executive Coach & Retainer

transferring our vast experience to people in your organization.

We all know the saying:

“Buy a person a fish and they’ll eat for a day;
teach a person to fish and they’ll eat for the rest of their lives”.

Executive coaching or being held on retainer, is all about having an expert at the end of a phone that you can call on to help you make the organization more Customer centric and be the ‘wise owl’, offer advice and guidance. It’s about transferring our vast experience to people in your organization. As pioneers in the field of Customer Experience we are well suited to the task 

We find many clients simply want an expert to talk to, someone to bounce ideas off, or someone to act as a sounding board. Many clients use us to help their senior executives understand what Customer Experience is about and how they can begin to change the culture. 

We start by understanding the requirement of the organization. Then we set a plan of coaching with each person. This can be face-to-face meetings, or coaching over the phone. In addition this can also be ad hoc requests when problems arise or as and when information is required. 

With some organizations we have become part of their virtual team, a non-executive member of the team whose role it is to be the voice of the Customer.
In short, you have an expert ‘on tap’ ready to help you change the organization and advise on the best course of action.