Tag Archives: Colin Shaw

2010 Net Promoter Conference. New York.

By Colin Shaw | Published: December 1, 2009
SUMMARY 2010 Net Promoter Conference 1 and 2 February 2010 Grand Hyatt Hotel New York, NY Discount Registration for Beyond Philosophy referrals – $200 off - Code: ColinShaw Click here to request a Special Discount Invitation Discover how all organizations have an Emotional Signature and the massive effect of the subconscious experience. Join us at the 2010 Net Promoter Conference to hear Colin [...]
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The Hertz Customer Experience – learning

By Colin Shaw | Published: November 27, 2008
I have written about a few bad experiences and the learning from these. Here is an example of a good experience and the learning. Last weekend I was in Sarasota, Florida. I rented a car from Hertz. As I drove to my hotel I stopped to go into a store. I had put my [...]
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Design in the Customer Experience

By Colin Shaw | Published: November 23, 2008
As you can imagine I travel quite a lot. There are a couple of things that really annoy me about hotels Customer Experience. I consider myself fairly tech savvy person, but what really irritates me is the taps in hotels bathrooms. Yes, I said the taps in hotels bathrooms. I have a shower every morning [...]
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