Tag Archives: Customer Experience

Patient Centered Care? Feeling sick… but not valued!

By Qaalfa Dibeehi | Published: March 11, 2010
There is a general movement towards patient centred care. You see the NHS talking about it in the UK. You hear it in the healthcare debate in the USA. It seems we have turned the tide and most people involved in healthcare conceptually agree that patient centered care not only provides better [...]
Posted in Customer Analysis, Customer Behaviour, Customer Experience, Market Research, Thought Leadership | Also tagged , , | Leave a comment

Augmenting your Customer Experience through music

By Colin Shaw | Published: March 9, 2010
How can you augment your mood? How often do you manually dial up or down different emotions? When was the last time you looked at emotions as something tangible and manageable rather than an out of control force of nature? Deric Bownd’s stumbled upon the Moodagent iPhone app, where you can adjust mood dials to find and play music [...]
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Building the Home Depot social media program

By Colin Shaw | Published: March 5, 2010
Here is a great insight into how a large consumer facing organization has planned, built and implemeted a Social Media program. This is a essential viewing for those looking for case studies on how to start thinking about how to implement your customer experience in launching your social media program. Take note of the key point [...]
Posted in Social Media | Also tagged , | Leave a comment