Tag Archives: emotional signature

2010 Net Promoter Conference. New York.

By Colin Shaw | Published: December 1, 2009
SUMMARY 2010 Net Promoter Conference 1 and 2 February 2010 Grand Hyatt Hotel New York, NY Discount Registration for Beyond Philosophy referrals – $200 off - Code: ColinShaw Click here to request a Special Discount Invitation Discover how all organizations have an Emotional Signature and the massive effect of the subconscious experience. Join us at the 2010 Net Promoter Conference to hear Colin [...]
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How to retain customers in a recession.

By Colin Shaw | Published: September 23, 2009
What is the Customer Experience you are trying to deliver? What emotions are you trying to evoke? What do your customers really want? What should you do first?. These questions were answered in the keynote address given by Colin Shaw at the Call Centre & Customer Management Expo in the Birmingham NEC, Tuesday 22nd of September. Have a look [...]
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