Tag Archives: happiness

Happy Staff = Happy Customers? Top 100 Companies to work for

By Colin Shaw | Published: February 25, 2010
CNN have the full list of the 2010 Top 100 Best Companies to work for. The message here is Happy people give you Happy Customers. When building a great Customer Experience, focus first on building a great employee experience. From our first book Building Great Customer Experience, we developed the seven Philosophies for building a great [...]
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Happiness exploded: There’s more to positive emotions than you think

By Colin Shaw | Published: February 8, 2010
Elevation, Gratitude and Admiration. These are the three distinct “other praising” emotions separate from Happiness that have been found to elicit different positive behavioural responses, a recent study shows. Daniel R. Hawes blogs over at Evolved Primate that Positive emotions: “broaden one’s perspective and motivate one to do things that will build skills or [...]
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