Tag Archives: Management

The Customer Experience Planning Gap

By Steven Walden | Published: February 18, 2010
Management may plan one thing but different employees approach issues differently Has it happened to you!  You approach one employee with a request, hear it can’t be done, then go to another and see how easy things can be? Or how about the time when a definite ‘’No’’ turns into a “well let me see what [...]
Posted in Customer Analysis, Customer Experience, Experts' Insights, Thought Leadership | Also tagged , | 1 Comment

Living social media

By Colin Shaw | Published: January 5, 2010
Social media is becoming critical in building a great Customer experience and generating  Customer loyalty. Who owns social media in your company? Who has the ability to own it? David Armano Logic and Emotion one of my favourite bloggers gives his view in an HBR articles, ‘Do you live social’. He talks about what is need [...]
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2010 Net Promoter Conference. New York.

By Colin Shaw | Published: December 1, 2009
SUMMARY 2010 Net Promoter Conference 1 and 2 February 2010 Grand Hyatt Hotel New York, NY Discount Registration for Beyond Philosophy referrals – $200 off - Code: ColinShaw Click here to request a Special Discount Invitation Discover how all organizations have an Emotional Signature and the massive effect of the subconscious experience. Join us at the 2010 Net Promoter Conference to hear Colin [...]
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