Tag Archives: study

Customer Expectations – is your customer experience playing up to their assumptions?

By Colin Shaw | Published: March 17, 2010
Expectations. Every interaction your organisation has with customers is based on expectations. They expect a certain level of service, expect a certain level of interaction with staff. and expect a certain kind of experience. These assumptions are made before they even begin an interaction or conversation with you. They come to the table with a number of [...]
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Happiness exploded: There’s more to positive emotions than you think

By Colin Shaw | Published: February 8, 2010
Elevation, Gratitude and Admiration. These are the three distinct “other praising” emotions separate from Happiness that have been found to elicit different positive behavioural responses, a recent study shows. Daniel R. Hawes blogs over at Evolved Primate that Positive emotions: “broaden one’s perspective and motivate one to do things that will build skills or [...]
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