Customer Experience Insight Articles

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Our Articles

  1. Business Battleground: The Future from Colin Shaw.  Republished with the permission of Maybe Magazine.
  2. Does this apply in B2B?’  Republished with the permission of Customer Engagement Network.
  3. How to measure the customer experience? – ‘Republished with the permission of Contact Center Pipeline’
  4. Are you experienced? –  Republished with the permission of Research™
  5. Are you measuring your real customer experience? – Republished with the permission of Customer Engagement Network. To read the latest Customer Engagement Magazine click here
  6. LinkedIn recognizes world’s 150 top INfluencers: Colin Shaw, Beyond Philosophy Founder & CEO included
  7. Six Steps To A Great Multi-Channel Experience – Republished with the permission of Customer Engagement Network
  8. How Emotions Drive a Cusotmer Experience? – Republished with the permission of Call Center Pipeline
  9. Rebranding CRM as customer experience management: The road to ruin.
  10. Five Insights on How to Build a Customer-Centric Organization
  11. Stop Being a Hero! Create a Natural Customer Experience that is Inspiring, Human and Achievable
  12. Design Self-Service Experiences With Customers in Mind

Research / Reports

  1. Customer Experience Goes Global – Get a Free Copy of Customer Experience Report
  2. application/pdf icon2012 Customer Experience Predictions: Positives and Pitfalls
  3. application/pdf icon2011 Global CEM Survey
  4. image/jpeg iconCustomer Experience Resource Allocation, Overall Top 20 Companies
  5. image/jpeg iconCustomer Experience Resource Allocation, Banking Top 25 Companies.
  6. image/jpeg iconCustomer Experience Resource Allocation, Telecoms Top 25 Companies.
  7. image/jpeg iconTop 10 Companies With Most Admired Customer Experience - Appears in : The 2011 Beyond Philosophy Global Customer Experience Management Survey

Listed under : Webinars

  1. application/pdf iconSee What Your Customers See: Mapping Your Real Customer Experience - Appears in : See What Your Customers See: Mapping Your Real Customer Experience

Listed under : Webinars

  1. application/pdf iconMemorial Herman Hospital Case Study Webinar - Appears in : Dramatic Improvement in Patient Satisfaction: A Case Study from Memorial Hermann Hospital System

Listed under : Webinars

  1. application/pdf iconDelta Satisfaction: How To Avoid Unintended Bias When You Research Customer Satisfaction - Appears in : Researching Satisfaction – Measuring with Unintended Bias?

Listed under : Webinars

  1. application/pdf iconWhat Does a Crisis Do to Your Reputation? A Case Study on British Petroleum - Appears in : Reputation Study – British Petroleum Disaster Experience

Listed under : Webinars

  1. application/pdf iconWorld‟s Largest Emotion Database: Part 2 B2B/ B2C Europe vs. USA (FS) - Appears in : The World’s Largest Database on Customer Emotions – Part II

Listed under : Webinars

  1. application/pdf iconROI in the Customer Experience - Appears in : How to Build ROI for Customer Experience

Listed under : Webinars

  1. application/pdf iconWorld’s Largest Emotion Database: Part 1 - Appears in : The World’s Largest Database on Customer Emotions Reveals Significant Changes Since 2005

Listed under : Webinars

  1. application/pdf iconEmotional Profile Self Assessment - Appears in : Emotional Profile Self-Assessment for Business


Our Articles

  1. Business Battleground: The Future from Colin Shaw.  Republished with the permission of Maybe Magazine.   To read the full article click here.
  2. Does this apply in B2B?’  Republished with the permission of Customer Engagement Network. To read the latest Customer Engagement Magazine click here.
  3. How to measure the customer experience? – ‘Republished with the permission of Contact Center Pipeline
  4. Are you experienced? –  Republished with the permission of Research™
  5. Are you measuring your real customer experience? – Republished with the permission of Customer Engagement Network. To read the latest Customer Engagement Magazine click here
  6. LinkedIn recognizes world’s 150 top INfluencers: Colin Shaw, Beyond Philosophy Founder & CEO included
  7. Six Steps To A Great Multi-Channel Experience – Republished with the permission of Customer Engagement Network
  8. How Emotions Drive a Cusotmer Experience? – Republished with the permission of Call Center Pipeline
  9. Rebranding CRM as customer experience management: The road to ruin.
  10. Five Insights on How to Build a Customer-Centric Organization
  11. Stop Being a Hero! Create a Natural Customer Experience that is Inspiring, Human and Achievable
  12. Design Self-Service Experiences With Customers in Mind

Research / Reports

  1. Customer Experience Goes Global – Get a Free Copy of Customer Experience Report
  2. application/pdf icon2012 Customer Experience Predictions: Positives and Pitfalls
  3. application/pdf icon2011 Global CEM Survey
  4. image/jpeg iconCustomer Experience Resource Allocation, Overall Top 20 Companies
  5. image/jpeg iconCustomer Experience Resource Allocation, Banking Top 25 Companies.
  6. image/jpeg iconCustomer Experience Resource Allocation, Telecoms Top 25 Companies.
  7. image/jpeg iconTop 10 Companies With Most Admired Customer Experience - Appears in : The 2011 Beyond Philosophy Global Customer Experience Management Survey

Listed under : Webinars

  1. application/pdf iconSee What Your Customers See: Mapping Your Real Customer Experience - Appears in : See What Your Customers See: Mapping Your Real Customer Experience

Listed under : Webinars

  1. application/pdf iconMemorial Herman Hospital Case Study Webinar - Appears in : Dramatic Improvement in Patient Satisfaction: A Case Study from Memorial Hermann Hospital System

Listed under : Webinars

  1. application/pdf iconDelta Satisfaction: How To Avoid Unintended Bias When You Research Customer Satisfaction - Appears in : Researching Satisfaction – Measuring with Unintended Bias?

Listed under : Webinars

  1. application/pdf iconWhat Does a Crisis Do to Your Reputation? A Case Study on British Petroleum - Appears in : Reputation Study – British Petroleum Disaster Experience

Listed under : Webinars

  1. application/pdf iconWorld‟s Largest Emotion Database: Part 2 B2B/ B2C Europe vs. USA (FS) - Appears in : The World’s Largest Database on Customer Emotions – Part II

Listed under : Webinars

  1. application/pdf iconROI in the Customer Experience - Appears in : How to Build ROI for Customer Experience

Listed under : Webinars

  1. application/pdf iconWorld’s Largest Emotion Database: Part 1 - Appears in : The World’s Largest Database on Customer Emotions Reveals Significant Changes Since 2005

Listed under : Webinars

  1. application/pdf iconEmotional Profile Self Assessment - Appears in : Emotional Profile Self-Assessment for Business