Keynote Speakers
Colin Shaw

Founder of Beyond Philosophy, author of 3 books, and recognised globally as the Customer Experience expert;

		Colin doesn't believe conference speaking is a one-way experience. His speeches often include audience and brand participation - making live calls from the stage to illustrate the good, the bad and the ugly of customer experiences

His appearances include : CNN, BBC TV, BBC Radio 4 & 5, LBC Radio and ITN Radio. The North American and European Conferences on Customer Management. Internal conferences including Bell Canada, Dell, T-Mobile, Barclays, and the Bermuda Tourist Board to name but a few.

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Colin Shaw is the Founder & CEO of Beyond Philosophy®, the world’s Thought Leaders in Customer Experience.

He is a successful International author of three best-selling books

Building Great Customer Experiences (2002);
Revolutionize Your Customer Experience (2005)
The DNA of Customer Experience: How Emotions Drive Value (2007)

A fourth Customer Experience: Future Trends & Insights will be launched in September/October 2010. Publishers, Palgrave McMillian.

Colin has spent over twenty years working in blue chip organisations, His appointment as Senior Vice President of Customer Experience, for one of the world’s largest companies where he led 3,500 people across the globe. He knows how businesses work.

Colin is an accomplished speaker having delivered a number of keynote addresses. He has a very interacting style. He walks into the audience and engages them with thought provoking questions. He also uses humour to get across his messages with simple anecdotes on day to day experiences. He can really motivate an audience to take on board the principles of Customer Experience.

Owing to his expertise, Colin has appeared as a commentator many times on TV and radio, including CNN and the BBC. He is a member of the National Speakers Association.

Colin now indulges in his real passions, strategic thinking, conference speaking, writing books and advising boards of companies. Colin is a member of the Professional Speakers Association and enjoys a hectic conference speaking schedule.

Speaking Topics

Colin is an expert and world Though Leader on Customer Experience. He can craft a presentation or workshop to fit customized audience needs.

Customer Experience: Future trends and Insights
Following many hours of research, discussions on innovation with industry analysts and stimulating debates with forward thinking clients, Beyond Philosophy, world thought leaders in Customer Experience, reveal three major trends in the Customer Experience.

More info on the upcoming book

What drives value in a Social media experience
What do Customers really want – Understanding the subconscious Customer Experience
How emotions drive value in a Customer Experience
How to design a deliberate Customer Experience
‘Building Great Customer Experiences’
How to become Customer-Centric

DOWNLOAD FULL BROCHURE OF COLIN'S CONFERENCE SPEAKING (PDF)