Customer Experience
Newsletter
Thought leading pieces, stories,
experiences, articles and events.
| BEYOND PHILOSOPHY Building great customer experiences |
| Beyond Philosophy are the world’s thought leaders in Customer Experience. We work with organizations to build great Customer Experiences. |
| Customer Experience Today |
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| GREAT READS ON CUSTOMER EXPERIENCE |
More evidence that Customer Experience works!
Financial Return on Customer Experience - Forrester shows the correlation between good and bad Customer Experience companies and stock price.
The importance of language
Seth Godwin’s post will ring true to you and shows how the organization needs to change its language in order to truly focus on the Customer and put Customers at the heart of everything they do.
What Drives Real Value in a Social Media
Experience
This is going to be a massive part of everyone’s Customer Experience. Learn our recently revealed thought leading research in this recorded webinar or review the slides.
Humor speaks!
A clear message about how Companies treat Customers.
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| THOUGHT LEADING WEBINARS |
How to Build an Emotional Connection with Customers
July 13th, 2010
INFO & REGISTRATION
How to Become a Customer-Centric Organization
July 29th, 2010
INFO & REGISTRATION
The Seven Philosophies for Building a Great Customer Experience
August 19th, 2010
INFO & REGISTRATION
Times:
USA: 11am–12pm EDT;
8-9am PDT
UK: 4-5pm BST
Central Europe: 6-7pm CEST
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As Thought Leaders, we provide regular information on developments and trends in the emerging Customer Experience marketplace.
Our free monthly newsletter, the Customer Experience Times, is a monthly email outlining what is happening.
Our aim is to offer you thought leading pieces, stories, experiences and articles, together with information and details of forthcoming industry events, to a community of like minded individuals who are interested in the Customer Experience.
See below for our archive of previous editions and previous thought leading articles.
Customer Experience Times - April 2010
Customer Experience Times - November 2009
Customer Experience Times - September 2009
Customer Experience Times - June 2009
You can unsubscribe at any time, and your email will be used in strict accordance with our privacy policy.
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