WEBINAR
LATEST EVENT
How to Bridge the Experience Gap Between Organizations and their Customers.

SPEAKERS PANEL
Steven Walden, Senior Head of Research and Consulting
Colin Shaw, International Author and Founder of Beyond Philosophy
Zhecho Dobrev, Consultant

Steven Walden	Colin Shaw	Zhecho Dobrev

In this webinar, you will be the first to hear our latest research findings and we reveal how you can avoid the mistakes made by other organizations. You will:

• Learn from new research on the experience gap between organizations and their customers’ expectations
  
  
• Learn how organizations are currently providing an inconsistent experience and the opportunity this presents to more customer focused organizations.
  
  
• Learn how to close this gap and develop a more emotionally intelligent organization.
  
  

Organizations may think they know their customers, but Beyond Philosophy’s latest thought leading research demonstrates that customers feel very differently. In many cases there is a significant gap between the experience organizations think they are providing, and the experience customers actually receive

RECORDED SESSION WILL BE AVAILABLE SHORTLY.