The World’s Largest Database on Customer Emotions Reveals Significant Changes Since 2005
The Customer Emotions Database contains more than 20,000 emotional response profiles. This webinar will reveal the significant changes that have occurred in how customers feel about their experiences.
World's Largest Emotion Database: Part 1
Date & Time
Tuesday, May 17th
11 am-11:30 pm ET; 8-8:30 am PT, 4-4:30 pm GMT, 5-5:30 pm CET
Speaker panel
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| Steven Walden |
Steven Walden, Senior Head of Research and Consulting
Program
Over the last 5 years, Beyond Philosophy has collected the world’s largest experience database of customer emotions. It contains more than 20,000 emotional response profiles. This webinar will reveal the significant changes that have occurred in how customers feel about their experiences. So what has changed? What are the implications for you? How should you respond to this new environment? We will show where you need to focus your organization to provide an experience that drives value. Some of the insights and findings will surprise you!
Learning Objectives
- Explore the changes in the Emotional Response Profiles business index over the past five years.
- Why the business index has moved.
- Learn commercial opportunities for your organization.
- Best Practices to apply Emotional Response Profile information.