Emotional Profile Self-Assessment for Business
Beyond Philosophy has already determined the 20 emotions that drive and destroy business value. If you don’t know them, you won’t want to miss this webinar.
Emotional Profile Self Assessment
Date and time
Thursday, April 7th, 2011
11 am-12 pm ET; 8-9 am PT, 4-5 pm GTM, 5-6 CET
Speakers panel
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| Qaalfa Dibeehi | Steven Walden |
Qaalfa Dibeehi, Chief Operating and Consulting Officer
Steven Walden, Senior Head of Research and Consulting
Colin Shaw, CEO, Founder and Best-Selling Author
Program
You probably already know that emotions play a huge role (50%) in the customer experience you provide. Beyond Philosophy has already determined the 20 emotions that drive and destroy business value. If you don’t know them, you won’t want to miss this webinar. More than ever before, businesses are learning how to engage customers to maximize value. Based on the work conducted around the world over the last 3 years, we have developed a simple self-assessment that you may use to gauge how much emotional engagement you really have today. We will share this assessment and how the results relate to the customer experience you provide.
Learning Objectives
• What is the significance of the Emotional Profile?
• What is a delta emotion?
• How to self assess your customer experience
• How to read an Emotional Profile
Register
Registration Web Link: https://www1.gotomeeting.com/register/581547696