A Get Well Card for Healthcare Sectors
New Customer Experience Trend Tracker research reveals that patient-centered healthcare is not taking care of patient's emotional well-being.
Speakers Panel
Qaalfa Dibeehi, Chief Operating and Consulting Officer; healthcare management background includes roles with Schering-Plough pharmaceuticals, New York City public health; clinical background at Booth Memorial hospital (NYC).
Kalina Janevska, Emotional Signature® expert and project lead for numerous health insurer and pharmaceutical client engagements; Business Psychologist.
Colin Shaw, CEO, Founder, and author of three international best selling Customer Experience books.
Program
Originally aired April 15, 2010
In this webinar, you’ll learn from New Customer Experience Trend Tracker (CETT) international research on the current emotional experience of healthcare consumers, revealing interesting findings and insights on customer’s perception of the healthcare experience across four categories: Physicians, Insurance, Pharmaceutical, and Hospital.
- Understand how important emotional well being is to healthcare consumers within each category within the general healthcare sector.
- Learn unique perspectives on patient centered healthcare from an emotional engagement point of view. Top positive and top negative emotions evoked.
- Learn interesting insight into the US health insurance debate - see the difference in emotional profiles between US (private only) and UK (public and private) health insurer. We’ll also review the emotional profile of the sector benchmarked against other industry sectors.
- Have an opportunity to participate by asking questions of the Beyond Philosophy thought leaders.
Download the presentation [PDF]