How to Become a Customer-Centric Organization
Learn how to assess where your organization is on its customer journey and how to move towards being more Customer-centric.
Colin Shaw, CEO, Founder, and Author of three international best-selling Customer Experience books.
Originally aired August 11, 2010
Your Customer Experience is a manifestation of how Customer-Centric your organization is. Therefore, to improve your Customer Experience you must improve your Customer Centricity. Learn directly from Colin Shaw, international best-selling author and lead of many successful implementations. You will be sent a self-assessment tool to learn where your organization is on its customer journey and get direction on next steps to progress as a Customer-Centric organization. Because we want you to have time for advice and questions, participation is limited to 30.