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How to Bridge the Experience Gap Between Organizations and their Customers

Steven Walden, Colin Shaw & Zhecho Dobrev

Learn how to close this gap and develop a more emotionally intelligent organization.

Speakers Panel

Steven Walden, Senior Head of Research and Consulting
Colin Shaw, International Author and Founder of Beyond Philosophy
Zhecho Dobrev, Consultant

Program

Originally aired February 23, 2010

In this webinar, you will be among the first to hear our latest research findings and we will reveal how you can avoid the mistakes made by other organizations. You will:

  • Learn from new research on the experience gap between organizations and their customers’ expectations
     
  • Learn how organizations are currently providing an inconsistent experience and the opportunity this presents to more customer focused organizations.
     
  • Learn how to close this gap and develop a more emotionally intelligent organization.

Organizations may think they know their customers, but Beyond Philosophy’s latest thought leading research demonstrates that customers feel very differently.

Recorded session

Download the presentation [PDF]