UPCOMING WEBINARS
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How to Become a Customer-Centric Organization
Your Customer Experience is a manifestation of how Customer Centric your organisation is. Therefore, to improve your Customer Experience you must improve your Customer Centricity. Hear directly from Colin Shaw, International bestselling author and lead of many successful implementations. You will be sent a self-assessment tool to learn where your organization is on its customer journey and get direction on next steps to progress as a customer-centric organization. Because we want you to have time for advice and questions, participation is limited to 30. Sign up now!
August 11th, 2010
USA: 11am–12pm EDT; 10-11am CDT; 8-9am PDT
UK: 4-5pm BST
Central Europe: 6-7pm CEST
The Seven Philosophies for Building a Great Customer Experience
Want to improve your Customer Experience? In this webinar, Colin Shaw, International bestselling author, will talk about the Seven Philosophies for building a great Customer Experience. He will draw from his vast experience of successful implementations to outline how these Seven Philosophies should be the backbone of your activity. As we want to allow you time for advice and questions, participation is limited to 30. Sign up now!
August 19th, 2010
USA: 11am–12pm EDT; 10-11am CDT; 8-9am PDT
UK: 4-5pm BST
Central Europe: 6-7pm CEST
How a Large Insurer Successfully Implemented New Customer Measures and Engaged an Entire Organization
How do you introduce a new Customer measurement and get the entire organization engaged? Richard Watts recently retired Group President of Sales and Service at Progressive Insurance, one of the largest Insurance companies in the US will tell you. Richard was in charge of the implementation of a new customer measurement the Net Promoter Score*.. In this webinar Richard will review the successes and the trials of how Progressive implemented NPS across their business. You’ll learn the things that worked and the things he would now do differently. He will share with you how Progressive now uses NPS as a key measure, and how he gained engagement across the entire organization to improve their Customer Experience.
September 16th, 2010
USA: 11am–12pm EDT; 10-11am CDT; 8-9am PDT
UK: 4-5pm BST
Central Europe: 6-7pm CEST
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