UPCOMING WEBINARS
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How a Large Insurer Successfully Implemented New Customer Measures and Engaged an Entire Organization
How do you introduce a new Customer measurement and get the entire organization engaged? Richard Watts recently retired Group President of Sales and Service at Progressive Insurance, one of the largest Insurance companies in the US will tell you. Richard was in charge of the implementation of a new customer measurement the Net Promoter Score*.. In this webinar Richard will review the successes and the trials of how Progressive implemented NPS across their business. You’ll learn the things that worked and the things he would now do differently. He will share with you how Progressive now uses NPS as a key measure, and how he gained engagement across the entire organization to improve their Customer Experience.
October 21st, 2010
USA: 11am–12pm EDT; 10-11am CDT; 8-9am PDT
UK: 4-5pm BST
Central Europe: 5-6 pm CEST
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