Journey Mapping ‘with Emotion’ Webinar
Everyone is now talking about touch points and Journey Maps. The irony is; they are still only looking at half of the Customer Experience. Most Journey Maps just take into account the Customer’s rational journey. They fail to take into account an organizations’ emotional and subconscious experience.
In this Webinar we will show you ‘how we map the whole Customer Experience’ which includes the emotional and subconscious experience.
You will learn:
- An understanding of the Emotional Experience.
- An understanding of the Subconscious Experience.
- Best practices in Experience Psychology.
- The process of going from ‘As is’ to ‘To be’.
Check out the webinar slides
|Colin Shaw, Founder & CEO, Beyond Philosophy|
Follow Colin Shaw:@ColinShaw_CX
|Steven Walden, VP, Consulting & Thought Leadership|
Follow Steven Walden:@Steven_BeyondP
Webinar is now over
If you have any questions or requests related to this topic please feel free to contact Colin Shaw or Steven Walden at firstname.lastname@example.org