New research of top emotional touch points: Case studies of how to drive emotional engagement
Evoking emotions in Customers creates further loyalty, aids retention and drives improvements in the Net promoter. But what is the secret to making an emotional connection with your customers? Who does it well? What are the untold success stories? Following 6 years of client work and quantitative research with over 30,000 respondents we can reveal who has provided the best emotional experience and what they did to accomplish this.
Beyond Philosophy has been pioneering the subject of emotions in Customer Experience and we can state unequivocally we are the world experts. If you are a customer experience professional trying to take your organization’s customer experience to a new level and form an emotional bond with customers, this webinar will give you a number of insights in how to achieve this.
You will learn:
- Results of research evaluating of 30,000 data points on Customer Emotions gathered over 6 years
- The organizations that customers rate best at evoking such emotions
- What these organizations have done to evoke these emotions
- The 20 emotions known to drive business value
- How emotions are emerging as a competitive differentiator
Check out the webinar slides
|Colin Shaw, Founder & CEO, Beyond Philosophy
Follow Colin Shaw:@ColinShaw_CX
|Zhecho Dobrev, Consultant, Beyond Philosophy
Follow Zhecho Dobrev: @Zhecho_BeyondP
|Steven Walden, Senior Head of Research and Consulting
Follow Steven Walden:@:Steven_BeyondP
Webinar is now over.
If you have any questions or requests related to this topic please feel free to contact Colin Shaw, Zhecho Dobrev or Steven Walden; firstname.lastname@example.org