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Seven Key Questions Critical to Building an Excellent Customer Experience

Key Questions

Date and Time

Tuesday, January 31, 2012

8:00 – 9:00 AM PT
11:00 – 12:00 PM ET
4:00 – 5:00 PM GMT
 

 

 

PROGRAM

Building a first-rate customer experience requires strategic vision, extensive planning and time to execute, but where do you begin? With a pioneer who has spent 15 years counseling some of the world’s biggest companies on building great customer experiences.

In this free webinar, international bestselling author Colin Shaw will present and explain in detail the seven key questions every organization must ask itself to ensure its customer experience program is a success.

Whether you’re in the planning stages or already executing a customer experience program, the practical examples Colin shares will outline explain what must be done in order to improve the customer experience.
 

LEARNING OBJECTIVES

Attendees of this webinar will learn:

  • The critical questions that every organization must ask to help to define the core of a new or existing customer experience program.
  • How to identify the rational, subconscious and emotional elements of your customer experience and understand what drives the most value.
  • Methods to self-assess your existing customer experience, through a self-assessment form that will be shared with attendees.
  • Ways in which you can build a world-class customer experience.

 

SPEAKER PANEL

   
Colin Shaw, Founder and CEO, Beyond Philosophy  
Colin Shaw