The Seven Philosophies for Building a Great Customer Experience
Learn the impact of leadership and culture on Customer Experience.
Speakers Panel
Colin Shaw, CEO, Founder, and Author of three international best-selling Customer Experience books.
Program
Originally aired August 19, 2010
Do you want to improve your Customer Experience, but are not really sure what to do? In this webinar, Colin Shaw, International best-selling author, will talk about the Seven Philosophies for building a great Customer Experience. He will use practical case studies and draw from his vast experience of successful implementations to outline how these Seven Philosophies should be the backbone of your activity. As we want to allow you time for advice and questions, participation is limited to 30.
Learning objectives
- Learn the impact of leadership and culture on Customer Experience.
- Explore how organizations differentiate experiences using planned emotions.
- Understand the 7 philosophies for building a great Customer Experience.
- Understand how to show your organization that a better Customer Experience will improve revenues and reduce costs.