Program
Your Customer Experience is a manifestation of how Customer-Centric your organization is. Therefore, to improve your Customer Experience you must improve your Customer Centricity. Learn directly from Colin Shaw, international best-selling author and lead of many successful implementations. You will be sent a self-assessment tool to learn where your organization is on its customer journey and get direction on next steps to progress as a Customer-Centric organization. Because we want you to have time for advice and questions, participation is limited to 30.
Learning objectives
Take the self-assessment to learn how Customer-Centric your organization is today and learn what can be done to improve your Customer Centricity
Understand the traits of a Customer-Centric organization
Explore the nine orientation areas that affect the Customer Experience
Learn what needs to change internally within an organization to provide a better Customer Experience
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