Program
Do you want to improve your Customer Experience, but not really sure what to do? In this webinar, Colin Shaw, International best-selling author, will talk about the Seven Philosophies for building a great Customer Experience. He will use practical case studies and draw from his vast experience of successful implementations to outline how these Seven Philosophies should be the backbone of your activity. As we want to allow you time for advice and questions, participation is limited to 30.
Learning objectives
Learn the impact of leadership and culture on Customer Experience
Explore how organizations differentiate experiences using planned emotions
Understand the 7 philosophies for building a great Customer Experience
Understand how to show your organization that a better Customer Experience will improve revenues and reduce costs
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