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Customer Experience Training Courses

Are you one of the growing number of Customer Experience professionals? Have you been given the task of ‘improving your Customer experience’? What do you do? What are the problems and pitfalls? Do you want recognition that shows you have been professionally trained and carries weight with employers? Are you looking for career progression and development? Who better to help you than the world’s experts on the Customer Experience? Join the growing number of professionals enrolling in our training courses.
Run by Beyond Philosophy experts, the new improved online Foundation Customer Experience Management (CEM) Certification Program, run over a series of...
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Employees are a critical constituency for helping optimize customer experiences and downstream customer behavior. Just as it's essential to build rati...
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This course outlines a strategic action methodology called 'The Pyramid'. This tool helps you convert your strategy into action. It helps you align yo...
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How to do an outside-in assessment of the current customer journey capturing the rational, emotional and subconscious aspects of the experience. In th...
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Focusing on consumer behaviors and understanding why customers make the decisions they do are all key areas covered during this brand new course run b...
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Whilst many companies have embraced Customer Experience as a concept you still need to galvanise support across the organization. You need to become a...
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How do your measure your Customer Experience? Beyond Philosophy has been involved in developing both strategic and tactical measurement since 2002. In...
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Thank you Beyond Philosophy for such a convenient & enlightening training program! Having an accessible online course with the opportunity to engage with the presenters & offering the added value to revisit each module via the recordings is perfect! - Meltem Sahin, Turkcell
Insightful and inspirational course that has enhanced my knowledge of customer experience and allowed me to start applying in my role, a really worthwhile investment in your learning - Sally Rogan, RBSrbs
An excellent, thought-provoking programme for any organisation committed to Customer Experience Management. The CEM Certification program is fantastic for anyone looking to create & deliver great Customer Experiences. - Nicki Bowskill, E.ONeon
If you run a Customer Experience team and are looking to improve your Customer Experience like CAT is across the globe I would without hesitation recommend the Beyond Philosophy live webinar CEM Certification program. We involved people from all over the world and the training was engaging, eye opener and help our organization to focus ... - Natalie George, Caterpillar Inc.
Committing to Customer experience means providing learning opportunities for our internal CX professionals, and for our company as a whole. AT&T found Beyond Philosophy’s training provided not only the CX knowledge, but also the chance to try and apply CX concepts. The CX team is sharing their knowledge and it is permeating the organization. Customized ... - Laura Hardin, AT&T